Kirsti
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Joined 4 years ago
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Re: Unable to access my emails in Outlook or Blueyonder webmail
I have muddled through the instructions, and seem to have things working at the moment (touch wood). It seems that the problem was this: after 20+ years of using my Blueyonder address only, I thought I better give VM my Gmail address, too, so they have a way of connecting with me if Blueyonder stops working. Unknown to me, and quite without prompting, they made the Gmail address my primary email address. This of course meant that I was no longer able to log into Outlook, or even my VM webmail. I found no way of removing the Gmail address from my VM account, so have accepted the fact that everything now operates via that address, rather than Blueyonder. I guess as long as it works, it doesn't matter how? Especially if I intend leaving VM in December in any case! How can I migrate all my emails from VM to Google? I better start thinking about that soon, as there will be thousands to migrate over a period of 20+ years. Kirsti1.8KViews0likes0CommentsRe: Unable to access my emails in Outlook or Blueyonder webmail
PS Thanks for your ruthlessly frank assessment of VM: "Bottom line is (once you have regained access to your VM email) it would be best to start the process of switching your email requirements to a third party email provider for better reliability, better security and better features. If you plan to leave at the end of 2024 you would lose your VM email 90 days later so it would be best to do any email switching under your own terms and timescales rather than those imposed on you by VM." I didn't understand much of your instructions, but this last paragraph fills me with dread! I have stayed with VM out of loyalty ("better the devil you know"). That was clearly a BIG MISTAKE! I can just imagine my life's work and livelihood vanishing into thin air in January, unless I put a plan in action NOW to prevent chaos at the end of the contract period. VM clearly could not care less for what happens to me or my work and documents. Kirsti1.9KViews1like0CommentsRe: Unable to access my emails in Outlook or Blueyonder webmail
Thanks for this, but I am a non-techy OAP and have no-one to help me with technical problems. This is why I love Microsoft and Norton: they offer practical hands-on help and sort out problems remotely for me. Does VM not have ANYONE on staff who could ring me and talk me through this? Another reason for leaving VM, I guess? Lack of proper customer care! Kirsti2KViews1like0CommentsRe: Unable to access my emails in Outlook or Blueyonder webmail
Yes I am. My current contract ends in December 2024. I have been with VM since the beginning and have been relatively happy overall. But, with the service worsening day by day, and the prices increasing, I may consider leaving VM after 20+ years with the company. Why is there no chat service (like Microsoft and Norton do), where technical problems could be dealt with promptly, and remotely? I have tried phoning VM several times in the past, unsuccessfully. Not good! Kirsti2.1KViews0likes0CommentsUnable to access my emails in Outlook or Blueyonder webmail
I am completely stuck: Outlook no longer works because it refuses to accept my Virgin Media password which previpusly worked perfectly. Microsoft were unable to help me because they said this was a Virgin problem (they tried, remotely). I am no longer able to access my Webmail either, and unable to change the password because now the system refuses to accept my Blueyonder email address, which as been my main address for 20+ years. I am desperate to get this sorted. Please help! KirstiSolved2.2KViews0likes9CommentsRe: I can't access Virgin Media Mail
I cannot access my emails (blueyonder.co.uk address). Could someone help please? The system is refusing to acknowledge the password and when I try to change it, claims that the email address is not recognised either. This is, of course, nonsense, I have had my blueyonder account for the past 20 years! Help! Kirsti1.4KViews0likes1Comment