Forum Discussion

Kirsti's avatar
Kirsti
On our wavelength
26 days ago

I have the same problem. No access to my blueyonder emails via webmail, Outlook or Android phone for 3 days now. I spent a couple of hours yesterday on the phone trying to sort it out and was told "it is a common problem, Virgin now has a solution to fix it, and I can expect to be contacted within a few hours to say that it has been fixed". 

So far, no contact from Virgin and no emails (even webmail is not working). I get this error message: "Your Virgin Media Mail account is currently unavailable. This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore."

I am disappointed and will be leaving as soon as my contract allows it.

 

1 Reply

  • Kirsti's avatar
    Kirsti
    On our wavelength
    26 days ago

    Not sure if you saw my reply to jimmyd_uk? Can you help me please? This was the text of my reply:

    I have the same problem. No access to my blueyonder emails via webmail, Outlook or Android phone for 3 days now. I spent a couple of hours yesterday on the phone trying to sort it out and was told "it is a common problem, Virgin now has a solution to fix it, and you can expect to be contacted within a few hours to say that it has been fixed". 

    So far, no contact from Virgin and no emails (even webmail is not working). I get this error message: "Your Virgin Media Mail account is currently unavailable. This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore."

    I am disappointed and will be leaving as soon as my contract allows it.