CBee23
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Re: Wish to pause broadband and TV but keep phone and have a call divert
Thanks Beth, what you describe is what we have been trying to do on the phone for over 6 hours. We only want to retain the phone line. We can cancel the broadband and TV as we’re outside the minimum period. We can then restart when we move back in. Please could I send you a PM?34Views0likes1CommentWish to pause broadband and TV but keep phone and have a call divert
Hi We’re moving out of our home while it is renovated and our temporary house doesn’t have virgin media services available. We tried phoning twice now to discuss pausing our TV and broadband and keeping the phone line but having a call divert to a mobile number. Both calls were over three hours long, the first ended after being passed around and eventually being told they couldn’t help and couldn’t pass us on to someone who could. The second call we spoke to someone who was very helpful and paused the TV and broadband. He then transferred us to someone to help with the call divert who cancelled what the first guy had done as he said the call divert automatically cancelled the pause. He then transferred us back to someone who said we couldn’t do a pause. Our combined package costs £172 a month and we aren’t going to pay for that while we are not living there and Virgin Media don’t want to help. Does anyone know if a pause to TV and broadband only while keeping the landline is possible? And what is the monthly cost? Also are call diverts possible? The customer service has been shockingly bad, we like the Virgin services but seriously wonder if it’s worth the high cost when the company don’t care about customers. Thanks101Views0likes6Comments