ContributionsMost RecentMost LikesSolutionsRe: Emails not working - how do we find out what’s going on? Me too! Re: Emails not working - how do we find out what’s going on? Some accounts are still not working following this outage though. Re: Ntlworld email deleted Hi I am the email address user of the email address that Fay is talking about, the main account is clearly still active and paying a subscription so there is no reason for VM to have deleted the account and yet they seem to of done exactly that! Is anyone at VM going to respond to this thread? Re: ntlworld email account access Sounds like a similar issue to me. VM told the account holder (mine is a secondary account) that they had deleted the account. When did the issue start? Re: Ntlworld Email accounts been deleted by VM!!? I will ask her to do that. She spent an hour on the phone to them earlier today and was told the above and then eventually hung up on by the VM team so she is probably not in any rush to do anything other than cancel her account that she has held for 20 years. Re: Ntlworld Email accounts been deleted by VM!!? Just to confirm that the account is no longer showing up on the policy holders "additional virgin media online accounts". So anyone any idea what has happened here? Dan Re: Ntlworld Email accounts been deleted by VM!!? I believe they have logged in and can no longer see my email address where they used to be able to see it. Re: Ntlworld Email accounts been deleted by VM!!? HI, Yes I am told that the account holder has logged in and cannot see my account anymore. Re: Ntlworld Email accounts been deleted by VM!!? Yes they do, I could understand it completely if they didn't. Ntlworld Email accounts been deleted by VM!!? Hi, Since yesterday morning my ntlworld account has not been working, I assumed it was the same issue as everyone else was having but I still have no emails still today. The address is a secondary account so I got the account holder to call today as they wont speak to me, they said that the email address has been deleted!! Apparently it has been in the news so we should know about it.... if that is true its is absolutely scandalous that VM have not contacted me before deleting an email account that is over 20 years old. I just wanted to see if this has happened to anyone else or they are just trying to fob me off. Thanks in advance. Dan