I can't watch films in My Library. I only get a message saying there's a temporary glitch and to try later, and the error code ES073, which doesn't appear in any code lists.
My new 4K TV won't allow me to access my films in My Library in the Virgin Media Store. It just shows as "Error Code ES072" - which isn't registered on the Virgin Media website under "Error Codes".
Many thanks for this, Adri_G. Other customers may disagree, but for me, I'd simply like to see all areas of Virgin Media working in co-ordination and complementarity. From my point-of-view, being told something is a "Virgin Media Store issue" by a di...
Thank you for this, Dean C. Just a couple of questions for you to consider to improve your customer service: 1. Why post an error code which customers are unable to trace; why not post an explanation of the problem? 2. When the error is fixed, why no...
Thankyou for this. I've rung the VM Store helpline. They tell me there's been an issue since the end of last week (I think we already know that) and their technical team are looking into it. They couldn't give me an estimate of when the issue will be...
Many thanks to everyone who has replied to my initial post. Like other people in this conversation, this "technical error" appeared when I tried to purchase the latest "Mission Impossible" film and has resulted in my not being able to access any of t...
Once again, thankyou SO much, japitts, for all your incredible help. I can only apologise for being so slow on the uptake. This really has helped. Would Virgin consider hiring you as a consultant??? Thanks again!
