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DrP1's avatar
DrP1
On our wavelength
19 days ago
Solved

Virgin 360 won't stay connected to wifi, but reverts to ethernet

My Virgin 360 tells me that the signal via my ethernet cable is weak. Therefore, I transferred the connection to my wifi. However, having pressed "Done", the wifi remains connected for a second or two and then reverts itself to ethernet connection. I can't persuade it to stay connected to my wifi, so my connection remains weak, iPlayer programmes are constantly buffering, and linear TV programmes keep breaking up. My TV tells me that my wifi signal is 70% but, as I say, I can't get my TV to stay connected to it. Any help on this matter gratefully received.

  • Adduxi's avatar
    Adduxi
    19 days ago

    Just unplug the ethernet cable.  I'm very surprised however, that the ethernet cable connection is worse than the Wifi?  That's really unusual. 

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    19 days ago

    Just unplug the ethernet cable.  I'm very surprised however, that the ethernet cable connection is worse than the Wifi?  That's really unusual. 

    • DrP1's avatar
      DrP1
      On our wavelength
      19 days ago

      Thankyou SO much. Now connected to wifi; signal is good; no buffering; no breaking up. Your solution may sound simple but, when you don't know an ethernet cable from a double-decker bus, the solution isn't so obvious. Thanks again - much appreciated.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        19 days ago

        It's most likely a bad cable?  If you really want, you could try a new Cat 6 cable as ethernet is usually the most stable connection.  Glad you got it sorted in any case.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    19 days ago

    That's very unusual. Very likely a faulty cable. 

  • DrP1's avatar
    DrP1
    On our wavelength
    19 days ago

    Once again, thankyou so much. I'll certainly purchase a Cat 6 ethernet cable. (Belt and braces). Many, many thanks.

    • 1701-e's avatar
      1701-e
      Fibre optic
      19 days ago

      If wi-fi works for you then don't bother with an ethernet cable.

  • japitts's avatar
    japitts
    Very Insightful Person
    19 days ago

    Linear TV doesn't use the internet on TV360 or V6 boxes, they use the co-ax cable.