PhilF51
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Re: Switched Provider
Well, I gave the AI chat bot a go and after baffling it, it gave me the option to use WhatsApp. Okay i had to wait around half an hour but then chatted to a real agent. I won't give her name here but I did thank her. She was very helpful and resolved the issue and I was actually in credit. Also solved the issue of returning the equipment too. Auto-Switching like banking appears to have those random problems can cause grief.44Views1like0CommentsSwitched Provider
On the 1st August I had a new fibre provider installation via "AutoSwitch". I was well out of contract with Virgin. On or around the same time my account access with Virgin/Volt was disabled. Virgin equipment, landline now redundant. I was infirmed that my Virgin email will be available for 90 days afterwards. I paid the last bill as normal for the previous month then cancelled the direct debit. Assuming that I billing is paid in advance I should need to pay anything more. Today, 28th August have received another Virgin bill for another month plus another £5.00 added on. Trying to phone Virgin is like trying to get a doctors appointment.Re: Broadband problems
For the last week or so I have had the internet drop out intermittently for often off than on. I cannot use my landline phone also because it is connected to the router. I have rebooted the router numerous times. Now i get virgin messages from their app saying, "Sorry we cannot test right now". Obviously because I just checked again just a moment ago and the Broadband checker which took 3 minutes to load the page says 1.86Mb download! I am on M250.... Because we cannot talk to real person We just get the runaround whether we use the Virgin's page or the phone via my mobile. I have been with Virgin since the cables were laid but now with City Fibre now in my area I might now consider going somewhere else. I am in the Christchurch, Dorset area. Hope this post goes through before I disconnected "again".1KViews0likes0CommentsRe: Broadband problems
For the last week or so I have had the internet drop out intermittently for often off than on. I cannot use my landline phone also because it is connected to the router. I have rebooted the router numerous times. Now i get virgin messages from their app saying, "Sorry we cannot test right now". Obviously because I just checked again just a moment ago and the Broadband checker which took 3 minutes to load the page says 1.86Mb download! I am on M250.... Because we cannot talk to real person We just get the runaround whether we use the Virgin's page or the phone via my mobile. I have been with Virgin since the cables were laid but now with City Fibre now in my area I might now consider going somewhere else. I am in the BH23 area. Hope this post goes through before I disconnected "again".1KViews0likes1Comment