Forum Discussion

PhilF51's avatar
PhilF51
Tuning in
4 days ago

Switched Provider

On the 1st August I had a new fibre provider installation via "AutoSwitch". I was well out of contract with Virgin.  On or around the same time my account access with Virgin/Volt  was disabled. Virgin equipment, landline now redundant.  I was infirmed that my Virgin email will be available for 90 days afterwards.

I paid the last bill as normal for the previous month then cancelled the direct debit.  Assuming that I billing is paid in advance I should need to pay anything more.

Today, 28th August have received another Virgin bill for another month plus another £5.00 added on. 

Trying to phone Virgin is like trying to get a doctors appointment.

billing
cancellation

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 days ago

    VM bill for services in advance and they will also charge up to the very last minute you were receiving services.  AFAIK this sometimes will either produce the "final" bill to be in credit or debit.  If in debit your final charge will be taken by DD, if in place.  If credit it will be paid back to you within a month(?).  It's all a bit of black art really IMHO.

    Hopefully a VM Mod will pick this up in a day or two and discuss directly with you.

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    4 days ago

    Hi PhilF51 

    Welcome back to the Community Forums. 

    Sorry to hear of your concern with your billing. We can see on the systems on our side that you have since spoken with the team who look to have supported you with this. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

    • PhilF51's avatar
      PhilF51
      Tuning in
      4 days ago

      Well, I gave the AI chat bot a go and after baffling it, it gave me the option to use WhatsApp. Okay i had to wait around half an hour but then chatted to a real agent. I won't give her name here but I did thank her. She was very helpful and resolved the issue and I was actually in credit. Also solved the issue of returning the equipment too.  Auto-Switching like banking appears to have those random problems can cause grief.