mcfc4heatons
On our wavelength
Joined 6 years ago
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Hub 6 Arrived - Caked in Dust, Must be a Used One
Upgraded to the fasted Broadband package, received a Hub 6 in a plain cardboard box today, the item is caked in dust, clearly a used item. You have to ask yourself which idiot at Virgin thinks it is OK to send stuff to customers like this? Bottom line, I need to send it back, cancel the upgrade and leave Virgin as I have had enough. Can someone advise the best course of action, I do not want to be on the live chat again for god knows how long, all the call centre people on live chat want to do is flog an upgrade1.2KViews1like5CommentsRe: How to order your first Wifi pod
I am trying to order a pod, my back room only gets around 3mps with 1 bar & sometimes connection drops. I did the Virgin Media Connect app room test, I follow the link after the test , login to Virgin Account and it takes me to a section about Pods that just shows a 'chat with us' button, no option to order. I also tried Live Chat Support today, got disconnected twice, when I did get through they just wanted to sell me an upgrade, then eventually said they were transferring me another dept & I ended up back in the queue, gave up after about another 30 mins. If anyone can help I'd appreciate it - thanks.2.2KViews0likes1Comment