Mrs_G1
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Re: We can’t connect to the broadband kit in your home"
Network log: 01-01-2025 11:43:38 notice GUI Login Status - Login Success from LAN interface 01-01-2025 11:43:04 notice GUI Login Status - Login Fail from LAN interface 01-01-2025 01:45:39 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 01-01-2025 01:45:39 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 01-01-2025 01:35:32 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 01-01-2025 01:35:32 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 01-01-2025 01:05:17 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 01-01-2025 01:05:17 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 01-01-2025 00:55:13 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 01-01-2025 00:55:13 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 01-01-2025 00:14:50 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 01-01-2025 00:14:50 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 01-01-2025 00:04:46 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 01-01-2025 00:04:46 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 31-12-2024 23:34:30 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 31-12-2024 23:34:30 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 31-12-2024 23:14:21 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 31-12-2024 23:14:21 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 31-12-2024 14:45:40 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 31-12-2024 14:43:15 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 30-12-2024 22:51:24 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 30-12-2024 22:47:36 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 30-12-2024 17:42:26 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 30-12-2024 12:47:26 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 30-12-2024 12:47:26 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 30-12-2024 12:37:19 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 30-12-2024 12:37:19 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-12-2024 13:30:13 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-12-2024 13:27:51 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-12-2024 23:04:53 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-12-2024 23:03:04 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 27-12-2024 22:20:46 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 27-12-2024 05:42:21 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 26-12-2024 15:30:30 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;101Views0likes0CommentsRe: We can’t connect to the broadband kit in your home"
Hi, As requested the Downstream and Upstream from our hub 5. The network log is full of notices, and warnings a few of them from today. 3.0 Downstream Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 7.6 40 QAM 256 25 2 139000000 7.6 39 QAM 256 1 3 147000000 7.8 40 QAM 256 2 4 155000000 7.8 39 QAM 256 3 5 171000000 7.8 39 QAM 256 5 6 179000000 8 39 QAM 256 6 7 187000000 8.1 39 QAM 256 7 8 195000000 8.3 40 QAM 256 8 9 203000000 8.4 40 QAM 256 9 10 211000000 8.4 40 QAM 256 10 11 219000000 8.5 40 QAM 256 11 12 227000000 8.5 40 QAM 256 12 13 235000000 8.3 40 QAM 256 13 14 259000000 7.9 40 QAM 256 16 15 267000000 7.8 40 QAM 256 17 16 283000000 7.6 40 QAM 256 19 17 291000000 7.5 40 QAM 256 20 18 299000000 7.5 40 QAM 256 21 19 307000000 7.6 40 QAM 256 22 20 315000000 7.6 40 QAM 256 23 21 323000000 7.7 40 QAM 256 24 22 355000000 8.4 40 QAM 256 28 23 363000000 8.4 40 QAM 256 29 24 387000000 8.6 40 QAM 256 32 25 395000000 8.7 40 QAM 256 33 26 403000000 8.8 40 QAM 256 34 27 411000000 8.4 40 QAM 256 35 28 419000000 8.2 40 QAM 256 36 29 427000000 8.3 40 QAM 256 37 30 435000000 8.5 40 QAM 256 38 31 443000000 8.6 40 QAM 256 39 32 451000000 8.8 40 QAM 256 40 3.0 Upstream ChannelFrequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 47.3 5120 QAM 64 1 1 43100000 47.5 5120 QAM 64 2 2 36600000 46.8 5120 QAM 64 3 3 30100000 47.3 5120 QAM 64 4 4 23600000 47.3 5120 QAM 64 5103Views0likes1CommentWe can’t connect to the broadband kit in your home"
Our broadband speed is way down, we're running on the 250mb package and the download speed is down below 30mb. Did an online virgin service check and it said as above can't connect to the broadband kit in your home. It was only rebooted a couple of days ago so I'm not sure what's going on there. Any help appreciated.644Views0likes6CommentsBBC1 breaking up
BBC 1 hd keeps breaking up on our virgin 360. I've tried rebooting the WiFi and box on a previous occasion but had a hell of a time getting up and running again last time (TV box wouldn't connect to the TV for over 30 frustrating mins!) so I'm loathed to do it again. We had a warning come up last night about the channel not being found or available, or something like that. I haven't noticed it on other channels but then we do watch a lot of Amazon and Netflix via the apps. Any help with diagnosing the problem appreciated.Solved3.5KViews0likes6CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Teach me not to check in on the forum earlier I’ve only just seen the message about rebooting the hub. That’s done and I’ve rebooted the 360 box in hopes of refreshing that as well. Will see if the ghost calls stop for me too, tv hasn’t been too bad just the odd pixelation here and there over the last few weeks, can’t complain otherwise. Fingers crossed!1.1KViews0likes0CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Same problem here been going on since we were switched 5 days ago, doesn’t ring just registers numerous calls. Looks like we’re all waiting on whatever fix needs doing. My parents are with bt and haven’t had any problems, though they were given a new voip Alexa incorporated phone when they switched.1KViews0likes0Comments