david365
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Re: Legal basis for cancellation notice period
Thanks Spell, I did a webchat where they said that they would not accept cancellation sooner than 60 days. I asked for the transcript to be emailed and entered my email address so I would have a record, but no transcript arrived. I am now raising a complaint. I assume VM will accept the notice now as otherwise I will go to the ombudsman. I doubt they will want that as they are unlikely to want a ruling on this. Shame really that customer service is so poor. Most of the time I have been on a 350mbs contract I have got no more than about 80. It has currently gone up to the stated 350 but they have shown me I can manage with much less than that (Thanks VM) so I am planning on moving to Zen. I'll probably get about 40-50 with them, but that will be fine. Big plus too is they give a fixed IP as well as being cheaper which is great!1.9KViews0likes1CommentLegal basis for cancellation notice period
I know that legally we have to give 30 days notice. I have tried to give notice more than 60 days ahead but they prefer not to accept it. I sign many contracts with one or two months notice and normally the notice period is miniumum and earlier is still accepted. I think legally they have to accept it given earlier than 60 days. I have asked VM to clarify and they just point to the their T&C and say they will not accept notice. Interestingly I did this by chat and despite asking for a transcript none was sent..... Does anyone have a legal brain that can address this. I am so fed up with Virgin I want to terminate when my contract ends and confirm it now. I'll probably just write recorded delivery. Worth the cost of a stamp and recorded to put an end to the pain that is Virgin David2.3KViews0likes12CommentsRe: Hub 5 upgrade
Agree, I have accumulated TV boxes etc, some of which were quite new at the time I stopped using them. All attempts to return this junk has failed and Virgin threatens to charge but won't take items back when you're still in contract. I guess the council tip beckons unless Virgin wants to pay a monthly fee for storage588Views0likes0CommentsHub 5 upgrade
Hallo, probably an unusal one but maybe the virgin forum support could help. I am running a hub3 with a 350 package. The hub has failed and I am getting a replacement. I have a hub 5 which was left by tenants of a property I rent out. They recently emigrated. I offered to return it multiple times but I have never been sent return packaging and Virgin told me just to throw it out. I am under no obligation to store someone elses hub. Seems crazy. I guess virgin charged the tenants, or let it go. Isn't it possible through support for this to be activated on my account? The phone line support people were not prepared to do this. It could speed up the process of getting me back online and save virgin money. I would need to use it in modem mode, or turn off DHCP for this to be a solution. Otherwise I guess it is destined for the bin... Unless the forum support people can do something....757Views0likes3CommentsBroadband problems Harlow
Having a nightmare with my connection. It has been intermittent for days now. If tried everything on the "check my connection" Web page. Resets including hard resets via the button seem to work sometimes but not always. I've been playing around with this for 3 days. I have my own synology mesh gear in the house. Earlier this afternoon after another reset I was getting 380mbps via WiFi on my own mesh, but now it has gone intermittent again. I'm trying to download a file and it keeps stopping. I have noticed that even when the Internet is working the light on the hub is generally red. Don't think it should be. The web check page says wait another 24 hours but I've already waited 2 days. We work from home558Views0likes2Comments