Pepsi-Max
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Re: Intermittent connection for nearly a month (Hub 4)
I have regained access to my hub, so I've posted the downstream/upstream stats down below. I can't remember what they look like when everything's fine, but I do remember having problems with a faulty hub in the past where the numbers were much different. Granted, in that instance the connection wasn't intermittent, it was just incredibly slow. This time, the connection is fine when it's up in terms of ping/speed/packet loss, it just keeps cutting out. I haven't been using a BQM and unfortunately due to the nature of this problem with how unpredictable it is (it's possible that after my next reboot it might be trouble-free for a week before going weird again as happened recently), it could take weeks to collate any useful data. In the meantime I have a borderline unusable service. I've had to reboot my hub several times today alone. 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 4 162750000 -0.6 37.4 QAM256 4 1 138750000 -0.4 35.4 QAM256 1 2 146750000 -2.2 34.9 QAM256 2 3 154750000 -4 34.3 QAM256 3 5 170750000 0.6 38.6 QAM256 5 6 178750000 0.8 38.6 QAM256 6 7 186750000 0.1 37.4 QAM256 7 8 194750000 1.9 39 QAM256 8 9 202750000 2.1 39 QAM256 9 10 210750000 2.1 38.6 QAM256 10 11 218750000 0.7 37.6 QAM256 11 12 226750000 -1.8 36.6 QAM256 12 13 234750000 1.4 39 QAM256 13 14 242750000 0 38.6 QAM256 14 15 250750000 0.7 38.6 QAM256 15 16 258750000 -0.2 39 QAM256 16 17 266750000 -0.4 38.6 QAM256 17 18 274750000 1.7 38.6 QAM256 18 19 282750000 0.2 38.6 QAM256 19 20 290750000 0.2 38.6 QAM256 20 21 298750000 -0.2 39 QAM256 21 22 306750000 0.6 38.6 QAM256 22 23 314750000 -0.4 39 QAM256 23 24 322750000 -0.7 38.6 QAM256 24 25 330750000 -2.1 37.4 QAM256 25 26 338750000 0.7 39 QAM256 26 27 346750000 0.4 40.4 QAM256 27 28 354750000 2.2 40.4 QAM256 28 36 418750000 1.2 39 QAM256 36 37 522750000 0 39 QAM256 37 38 530750000 0.5 39 QAM256 38 3.0 Downstream channels Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors 4 Locked 37.355988 0 0 1 Locked 35.417789 0 0 2 Locked 34.925610 0 0 3 Locked 34.345688 0 0 5 Locked 38.605377 0 0 6 Locked 38.605377 0 0 7 Locked 37.355988 0 0 8 Locked 38.983261 0 0 9 Locked 38.983261 0 0 10 Locked 38.605377 0 0 11 Locked 37.636276 0 0 12 Locked 36.609653 0 0 13 Locked 38.983261 0 0 14 Locked 38.605377 0 0 15 Locked 38.605377 0 0 16 Locked 38.983261 0 0 17 Locked 38.605377 0 0 18 Locked 38.605377 0 0 19 Locked 38.605377 0 0 20 Locked 38.605377 0 0 21 Locked 38.983261 0 0 22 Locked 38.605377 0 0 23 Locked 38.983261 0 0 24 Locked 38.605377 0 0 25 Locked 37.355988 0 0 26 Locked 38.983261 0 0 27 Locked 40.366287 0 0 28 Locked 40.366287 0 0 36 Locked 38.983261 0 0 37 Locked 38.983261 0 0 38 Locked 38.983261 0 0 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 39 94 4K 1800 QAM4096 424 3.1 Downstream channels Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile) 39 Locked 41 -0.8 1596209 0 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 49600000 54.5 5120 KSym/sec QAM64 5 2 36600000 55 5120 KSym/sec QAM64 7 3 23600000 53.3 5120 KSym/sec QAM16 10 4 30100000 50.8 5120 KSym/sec QAM64 8 5 43100000 55.8 5120 KSym/sec QAM64 6 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 5 ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 12 10.4 56.9 2K QAM32 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 12 OFDMA 208 53.4 0 01View0likes2CommentsIntermittent connection for nearly a month (Hub 4)
I'm at my wits' end with this issue. Status page always says intermittent signal, when the 24 hour countdown on this runs out it just resets to 24 hours, making it impossible to actually get help through that avenue. Going through AI assistants makes me lose the will to live. (Seriously, F all companies that are using AI assistants, AI is the biggest backwards step in recorded human history). I'm convinced that Virgin have created an elaborate wall of fake technical support designed to make it as difficult as physically possible to actually get real assistance. In a nutshell, we've had an intermittent service for about a month now. Rebooting the hub usually (but not always) fixes the problem temporarily, leading me to believe the issue is with the hub itself. We've had it for about four years now, and we've had previous hubs die on us over time before. Sometimes we can actually go several days without issue, only for it to start recurring with high frequency again, but right now it's going on and off every couple of hours or even less. Right now I can't even connect to the hub via the usual 192.168.0.1 address to perform a reboot, which is bizarre because I'm connected to the network just fine; I can ping other local devices. Just no internet connection. Apparently Virgin are performing scheduled maintenance in my area tomorrow morning. If the problem isn't resolved after that I will be fully convinced it's our hub that is fubar.75Views0likes5Comments