I have just recently noticed pixelation occurring on several channels occasionally with an accompanying on screen message about "Channel Fail". It can go for a long time with no problems then suddenly pixelation and slight freezing. Anyone else seein...

We changed our Hub from a 3.0 to a 5.0 in April. Virgin have finally realised that they didn't ask us to return the old Hub and have invited us to do so now. This requires filling in a form with Account number and Area Code. The form insists that the...

Every so often the box slows down to a crawl. This time Recordings took an eternity to appear in the menu. A factory reset fixed it but requires me to log into all my services again which is a PITA. Is this just me or does everyone have the same issu...

We recently started seeing these messages and the channel is clearly visible behind the message. It doesn't appear immediately after a channel change but often after a couple of hours.