Moogera
Superfast
Joined 8 years ago
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Re: Can't sign in to my VM account
Hi yeah got through straight away,but the 5 word recovery code wasn't accepted by now the number of " tries" had expired Since then I've phoned again and after giving details I was transferred to someone else who passed me to someone else and he's tried a few times with a recovery code but it's not being accepted,he said another agent will ring me later to try again ,it's possible I'm inputting an incorrect letter in because I really struggled to understand him ,he was too quick telling me the code and on my part there was a language problem,he was getting frustrated as was I asking him to repeat things clearer instead of saying alpha,hotel,delta etc...... So I'm stuck unless I do receive a phone call later .23Views0likes3CommentsRe: Can't sign in to my VM account
Hi no to clarify I cannot login the website or the connect app . I have 2 emails verifying the link with 02 in August and I was able to sign in both ,02 offered me the use of a passcode , VM didn't so I've used the password a few times which is saved in Google passwords but now the password isn't accepted,I try verify and I'm sent round in circles .52Views0likes9CommentsCan't sign in to my VM account
Hi all for some reason I cannot sign into my VM account or the connect app . I input my email and verified password but it's saying no, I have had the password verified months ago but now it will not accept it . It gives me an option to verify another way so I tap on it and receive a link in my email saying tap verify . I do that and it takes me to a page that's counting down and tells me to return to the previous screen but that's still asking for email and password I can get into my 02 account because I use a 4 digit code not the password. Help ?Solved109Views0likes12Comments- 203Views0likes0Comments
Connect App
Any one having problems with logging into the connect app? Today it's asking to connect to my home,sign in with a virgin media account,tap it and it brings up a page asking for my email input no password as usual ,so I sign in with email and it sends a verification email . I verify it and it sends me back to the same page ? Asking for email input then verification I've never encountered this before so I'm at a loss?Solved120Views0likes3Comments