kevinh
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Re: Recording of Sky Arts film will not play
1701-e wrote: The channel you recorded the show on no longer exists so the recording won't play. The HD channel has a different ID from the old SD channel. Knowing sky arts, it'll be Broadcast again. I guessed something like that was happening. I just felt it was unreasonable. I'm sure Sky Arts will show it again some time, assuming they still have the rights.56Views0likes0CommentsRe: Recording of Sky Arts film will not play
japitts wrote: VM's recording boxes are designed for short-term timeshift viewing, not long-term archiving. Although in the vast majority of cases there are no time limits on watching recordings, "a couple of years" is certainly fuel to the fire of broadcasters who want to force viewers into streaming everything and recording nothing. It the channel you recorded from ceases to exist, hidden guide data is usually retained for either 3 or 6 months to allow recordings to be viewed. Fortunately it looks like another poster has found you a YouTube link. I don't usually keep shows long, but I do keep sometimes keep concert videos to watch again. At the same time I had recorded a Pink Floyd video on Sky Arts HD and can still be replayed now. Same channel, different resolution. In my opinion if it's on my hard drive I should be able to watch it. My son recently switched to VM and he has a streaming only box, no hard drive. So it's clear which way things are going, though you can still request one that records if you want.38Views0likes0CommentsRecording of Sky Arts film will not play
I recorded the film of The Who's 1970 Isle of Wight concert a couple of years ago on Sky Arts on our V6 box. I don't remember why I didn't record it on the HD channel. I recently tried to rewatch it but the box reported it could not be played because VM no longer shows Sky Arts. I hadn't noticed that channel had gone, but Sky Arts HD is still available. I assume this is a rights issue, but as Sky Arts is still present in HD format, and AFAIK always showed the same content as the SD channel. Why would my V6 box inhibit playing this recording? Can VM correct this? KevinSolved146Views0likes7CommentsRe: Linking new virgin ID with phone email
Hi Daniel, Sorry for the delay replying, I forgot I had posted this question. I contacted customer services who told me the old password will still work if not logging in with the passkey. I then decided to remove the passkey as that made it very awkward to access the other email addresses on my account. Kevin18Views0likes1CommentRe: Linking new virgin ID with phone email
Hi Daniel, I have my Android phone email set up like that at the moment. What concerns me is does that change now I log in on the website using a passkey? Currently everything still works, but if I ever need to set the phone mail account up again does the same old password still work? I don't intend to try that now, I want to know how it's expected to work. I only discovered this this morning and knowing a passkey was a good security idea went through with the process without checking. Is this change documented on the website somewhere? My other problem is using the other email addresses set up on our account as webmail on PCs or tablets. My wife's VM email, for example. Is she going to have to jump through these hoops if ever she needs to log back in or changes her phone. She only has one email account, so can't give another to verify her ID.41Views0likes0CommentsRe: Linking new virgin ID with phone email
Further to this, how do I log in to other VM emails on my account. Previously I logged out of my email, then logged in with the different email address. Now you go straight to the main account with no option to change the email. Edit, I managed to get the new email prompt and set up a passkey for the second email. Now I have a choice of two emails to log in with. But now it needs me to select the passkey and enter my PIN. Much more trouble than before, where it remembered which email address you last used and went straight into the account. A passkey shoudn't need a PIN as well.79Views0likes0CommentsLinking new virgin ID with phone email
I've just set up my new email ID login with a passkey. So presumably the old password no longer works. How do I update the account on my Andoid phone (which uses the same password). Also the Virgin control app which accesses my TV box. I don't really want to logout and see what happens, in case the phone email can't get access. Kevin115Views0likes5CommentsRe: Charged for replying by text to VM support Survey
They are still doing this. I've had several texts for feedback. The texts now say "you may be charged" so they no longer mislead you by claiming it's free. However, using a premium rate shortcode number will still catch the unwary. It's still a disgrace.68Views0likes0Comments