deans6571
Wise owl
Joined 15 years ago
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Re: Fault Ref: F012026195
Just to update this thread - the issue WAS finally fixed on 15th October. But it doesn’t negate the fact that I was receiving multiple texts a day with fix dates ranging back and forth between multiple dates AND messages back and forth ranging from ‘engineer on site’ and ‘engineer on route’. Its clear these messages are automated and have zero bearing on whether or not an engineer is actually on site or not.29Views0likes0CommentsRe: Fault Ref: F012026195
I understand what you’re saying but my point is this - why does the ETA fix date keep changing DAILY??? Yesterday morning it said 15th October. Then yesterday afternoon it said 13th October. This morning it says today 14th October. And my text messages I keep getting from Virgin keep changing back and forth from “Engineer on route” to “Engineer on site”?! Which one is it?! Are engineers ON ROUTE OR ON SITE??! It really isn’t that difficult to keep customers updated but clearly this is something VM struggle with…..44Views0likes0CommentsFault Ref: F012026195
Please can a VM member of staff on here explain why the ‘fix’ date of this issue keeps changing from today 10th October (engineer on site) to 15th October (engineer is on his way) MULTIPLE TIMES A DAY? Its ridiculous. Since the day I signed up for texts alerts for this issue, I have so far received 32 (YES - THIRTY TWO) text messages with ‘fix’ dates swapping BACK AND FORTH between 8th October, 10th October and 15th October. What the heck is going on here?? I don’t really post on the forums anymore but it seems the times I DO make an appearance, it’s to complain about VM’s dodgy service. I’m so glad I’m out of contract…..,Solved163Views0likes10CommentsNo internet in CR2
I have a Hub 4 with a solid white light but have no internet as of 1 hour ago. Rebooting the Hub makes no difference and also trying to do a pin hole reset also doesn’t reset the Hub - the light just stays white the whole time ?? I also can’t obviously access the admin page (192.168 etc etc) so there’s no way to check any settings neither? I’ve booked an engineer but he isn’t coming until Tuesday. Thoughts?Solved88Views0likes4CommentsRe: 360 Bug still present......
deans6571 wrote: Its truly shocking that I first reported this bug WAY back in September 2022 and yet here we are in November 2024 and this bug is STILL present in the current firmware of the 360. Its beyond ridiculous....???!?!! 🙄 ....and here we are - 17th December'24, and the bug is still here!! And ZERO response from VM as to whether this is even being looked into or not...... 🤷🏽♂️74Views0likes0Comments