Forum Discussion

deans6571's avatar
deans6571
Wise owl
2 months ago
Solved

No internet in CR2

I have a Hub 4 with a solid white light but have no internet as of 1 hour ago. 

Rebooting the Hub makes no difference and also trying to do a pin hole reset also doesn’t reset the Hub - the light just stays white the whole time ?? 

I also can’t obviously access the admin page (192.168 etc etc) so there’s no way to check any settings neither?  

I’ve booked an engineer but he isn’t coming until Tuesday. 

Thoughts?

  • deans6571's avatar
    deans6571
    2 months ago

    Update - an engineer came today and fitted a Hub 5 so everything back up and working. 

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    Are you holding in the reset pin for the full 60 seconds?  Also do not power cycle the Hub after the reset, the Hub will reboot itself when needed.

    • deans6571's avatar
      deans6571
      Wise owl
      2 months ago

      I’ve held the pin in for longer than 60 seconds - it just doesn’t do anything. Doesn’t go into a power cycle - the white light just remains on throughout. 

  • deans6571's avatar
    deans6571
    Wise owl
    2 months ago

    Also just to add - there’s no internet when I connect directly to the Hub via an Ethernet cable from my laptop - it’s like the Hub has failed or something?! 

    • deans6571's avatar
      deans6571
      Wise owl
      2 months ago

      Update - an engineer came today and fitted a Hub 5 so everything back up and working.