Kris60
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Joined 9 years ago
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Re: Promised Hub4
Hello Chris, We’ve noticed you’ve got one of our oldest Hubs, either a Hub 1, Hub 2 or a Hub 2 AC. Although they still work, they no longer receive security updates. The UK Government has updated the law about telecommunications networks and keeping you safe online, and we need to offer you a free Hub replacement. The good news is, our Hub 4 is more secure, faster and offers improved power consumption. And it works brilliantly with the Virgin Media Connect app, so you can easily manage your WiFi network. Plus, the self-optimising Intelligent WiFi regularly checks your signal, then picks the least busy connection – giving you fast and reliable WiFi. Order your Hub 4 today. There’s no need to change your current package or sign a new contract. We’ll simply send the Hub to you in the post. Order now Until next time, The Virgin Media team VM logo Only available in the UK to selected Virgin Media BB customers who have been directly invited by e-mail to receive the offer. Hub 4 requires self-installation and is only available via home delivery. You won’t be charged for this. Technician visits aren’t available. You can choose a delivery date online, and we’ll email you an order confirmation. Delivery dates are subject to availability and could take over 30 days during busy periods. If we can’t provide the date you’ve chosen, we’ll deliver on the next available date and confirm this by email. To activate the Hub 4, please follow the instructions provided. Your existing Hub must be returned according to the instructions included with your Hub 4 and will be automatically deactivated six days after the agreed installation date for your new Hub.Promised Hub4
I received an email , saying my Hub is old which i have complained about in the past and it said i could order a Hub 4 free of charge So i took the offer and received today a HUB 3 , how do i complain about this without phoning and spend listening to someone trying to sell me a new contract...138Views0likes4Comments