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Kris60's avatar
Kris60
On our wavelength
29 days ago

View account

I cannot view my account via the app or

Logging onto my account online

Anybody else with this problem 

 

6 Replies

  • Hi Kris60, thanks for your post and we're sorry to hear you're currently effected by this fault.

    We are aware of a widespread problem with our My Virgin Media accounts and have our team working on this to have this resolved for all effected users as soon as possible.

    Apologies for any inconvenience or frustration caused.

    Thanks,

    David_Bn