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Ethan_Lister · 11-12-2022

Hi,I've been getting constant packet loss on my BQM for about two months now.Below are graphs from the last three days:9th Dec10th Dec11th DecI have a Hub 5 and Gig 1, download and upload speeds seem unaffected during tests but other uses like games ...

Ethan_Lister · 03-05-2022

Hi,I've had an ongoing issue with regular latency spikes for months. I've included a BQM below showing the issue. For the time being I am unable to provide hub stats, apologies.Recently, this stopped happening briefly as seen from the screenshot on t...

Ethan_Lister · 24-08-2021

This started at just before 10PM on the 23rd. I have BQM set up constantly so you can see the moment when the packet loss starts. The large spike around 2:30am is me restarting the router. Never seen this before.https://www.thinkbroadband.com/broadba...

Ethan_Lister · 01-02-2023

Things appear to have resolved for now, however this behaviour is concerning and it occurred twice, many hours apart. Is there anything that can be reviewed to prevent this in the future?Ethan

Ethan_Lister · 29-01-2023

Here's my recent network log:Time Priority Description28-01-2023 16:44:47criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;28-01-2023 16:44:47crit...

Ethan_Lister · 29-01-2023

I'm sorry but what are you referring to when you say there was packet loss at 18:15?

Ethan_Lister · 29-01-2023

Hi,Since my last post everything has been working perfectly until approximately 11:25am today at which time the connection dropping issue returned and lasted for 15+ minutes. Can you see any of this on your end?Ethan

Ethan_Lister · 22-12-2022

Just a general update:VM engineer came around 5PM on Tuesday, and works had been completed in the area the same day. The engineer replaced the cabling coming into the house as well as the splitter. My router power levels and such all see to be the sa...

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Constant packet loss for over a month

Regular latency spikes

Internet dropping completely for 30 seconds every 20 minutes

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