steve4180
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Re: Virgin TV 360 Box - Recordings Disappeared
Thanks Tavis75. A very helpful VM technician (and fellow West Ham supporter) swapped my box earlier today for a new TV360, in place of my previous upgraded V6. Now to try and remember what I had recorded and find what I can on catch-up services! Steve41Views0likes1CommentVirgin TV 360 Box - Recordings Disappeared
Earlier this week I upgraded to a new contract for the VM ‘Biggest Combo’ TV/Internet/Phone package, as my current contract was coming to an end. My new contract includes an upgrade to the ‘Mega TV’ bundle which I didn't have before. I have re-booted my TV360 box as advised by the VM Customer Services Representative that handled my new contract, so that the new channels could be applied, only to discover that all of my existing recordings (about 65% of the hard drive capacity) appear to have been wiped and are no longer available to view. All my personal settings on the box for login to subscription services also seem to have been removed, although I can obviously login to these again. Does anyone have an idea of what has happened to my recordings and why they would be deleted when the new TV bundle just comprised additional channels. Thanks. Steve76Views0likes4CommentsRe: TV 360 Box - Poor Picture Quality on Start-Up
This issue occurs on the start-up (in all modes) of the TV360, regardless of which channel the box was on when it was last powered-off. The issue is still continuing to be a problem and can only be resolved by turning the TV360 off and then turning it on again. There must be a solution for this issue?780Views0likes1CommentRe: BBC 1 occasional sound loss / picture freeze and pixilation
Yep, I've had this issue for a couple of weeks as well. Tried all the usual fixes but no luck. This must be a network issue as it's affecting so many customers, rather than a box 'fault.'. I'm paying for a TV service here, so VM need to sort this out.820Views0likes0CommentsRe: TV 360 Box - Poor Picture Quality on Start-Up
The issue is not related to service outages Ashleigh, but to the start-up of the TV 360 box in 'Automatic' video output (its connected to a 4K TV) mode. On regular occasions (but not always) when starting up, the TV 360 picture quality is poor and looks like its only at 720p resolution. My reference to 'pixilation' is probably not entirely correct, as the issue is more about poor picture resolution rather than break-up. Clearly though, this must be an issue that VM are aware of from other posts on the community? Thanks.2.4KViews0likes7CommentsRe: TV 360 Box - Poor Picture Quality on Start-Up
Hi Ashleigh, I have a Blu-Ray player connected to my TV, but the picture is not affected using this in any way. The problem is only with the TV 360 box. I have made sure all the cables are connected securely. As roy247 has suggested that there have been similar posts about this problem from other Virgin customers, it is presumably a known issue? Thanks. Steve2.7KViews0likes9CommentsRe: TV 360 Box - Poor Picture Quality on Start-Up
Although as stated above I have set the video output setting on the TV 360 box to '4K' rather than 'Automatic', this has not resolved my issue. When starting up this evening, the TV 360 picture quality was very poor and I had to turn the TV 360 box off and on again to achieve perfect picture quality. Is there is any resolution for this/ Thanks. Steve2.8KViews0likes12Comments