steve4180
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Re: Unable to access Virgin Media email through apps
I've now managed to access VM email though other apps again, after generating and entering a new email app password and then re-starting my devices. Thanks for the assistance on this, although I'm not sure how VM expect customers to be aware of the need for a separate email app password when this wasn't the case before. SteveRe: Unable to access Virgin Media email through apps
Not with the 'Manage your products' option. Just a thought, the main VM account is held in my wife's name. Might the 'Manage your products' option for my email address be available under her ID? She's not around until this evening, so I can't check until then. Thanks. SteveUnable to access Virgin Media email through apps
Hope someone can help on this please. I updated my VM password yesterday and cannot now access my email account through apps such such as Mail on my iPhone. I can access email though the VM website, so I know the new password is correct, but it isn't recognised by the Mail app etc. I have seen reference online to requiring a specific 'mail app password' but cant find any means of generating such a password. Any assistance on resolving this would be appreciated. Thanks. SteveVirgin TV 360 Box - Recordings Disappeared
Earlier this week I upgraded to a new contract for the VM ‘Biggest Combo’ TV/Internet/Phone package, as my current contract was coming to an end. My new contract includes an upgrade to the ‘Mega TV’ bundle which I didn't have before. I have re-booted my TV360 box as advised by the VM Customer Services Representative that handled my new contract, so that the new channels could be applied, only to discover that all of my existing recordings (about 65% of the hard drive capacity) appear to have been wiped and are no longer available to view. All my personal settings on the box for login to subscription services also seem to have been removed, although I can obviously login to these again. Does anyone have an idea of what has happened to my recordings and why they would be deleted when the new TV bundle just comprised additional channels. Thanks. SteveRe: TV 360 Box - Poor Picture Quality on Start-Up
This issue occurs on the start-up (in all modes) of the TV360, regardless of which channel the box was on when it was last powered-off. The issue is still continuing to be a problem and can only be resolved by turning the TV360 off and then turning it on again. There must be a solution for this issue?Re: BBC 1 occasional sound loss / picture freeze and pixilation
Yep, I've had this issue for a couple of weeks as well. Tried all the usual fixes but no luck. This must be a network issue as it's affecting so many customers, rather than a box 'fault.'. I'm paying for a TV service here, so VM need to sort this out.
