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steve4180's avatar
steve4180
Tuning in
2 months ago

Virgin TV 360 Box - Recordings Disappeared

Earlier this week I upgraded to a new contract for the VM ‘Biggest Combo’ TV/Internet/Phone package, as my current contract was coming to an end. My new contract includes an upgrade to the ‘Mega TV’ bundle which I didn't have before.

I have re-booted my TV360 box as advised by the VM Customer Services Representative that handled my new contract, so that the new channels could be applied, only to discover that all of my existing recordings (about 65% of the hard drive capacity) appear to have been wiped and are no longer available to view. All my personal settings on the box for login to subscription services also seem to have been removed, although I can obviously login to these again.

Does anyone have an idea of what has happened to my recordings and why they would be deleted when the new TV bundle just comprised additional channels.

Thanks.

Steve

4 Replies

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  • steve4180's avatar
    steve4180
    Tuning in
    2 months ago

    I should have added that all my planned recordings have been deleted as well! 

    • Tavis75's avatar
      Tavis75
      Super solver
      2 months ago

      The 360 does that now and again, it's quite common. Generally, seems to be an issue with boxes that have been upgraded from the V6, so may be worth trying to get a box swap due to a fault.

  • steve4180's avatar
    steve4180
    Tuning in
    2 months ago

    Thanks Tavis75.

    A very helpful VM technician (and fellow West Ham supporter) swapped my box earlier today for a new TV360, in place of my previous upgraded V6. Now to try and remember what I had recorded and find what I can on catch-up services!

    Steve

     

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 months ago

      Glad to hear this has been fixed for you.

      If you need anything in the future do let us know.