Stanl
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Joined 11 years ago
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Can’t add email accounts
I have an iPhone 16 and have installed the Outlook App but I cannot add any of my emails ending in virginmedia.com but I have been able to add my ntlworld account without a problem. I have the App on my old iPhone 14 and it adds accounts as it always has and my PC also adds accounts OK. I can log in to all my email accounts via VM and everything is OK from a password point of view so I have assumed that this has something to do with app passwords but I am not sure or confident how to sort this out.279Views0likes1CommentRe: £33 a month difference in renewal offers
Mine was initially way worse than that and even then there were errors in the typed transcript. Conveniently the SAR wasn’t recorded so I wasn’t happy. We did get there in the end but what should be a simple standard procedure is complicated, messy and controversial to say the least. Hope OFCOM do something about it because the whole experience is frustrating. First timers get treated better than long standing customers unless you fight like hell for the best deal.2.4KViews1like0CommentsRe: Why is Customer Service So Bad When Renewing
Had a long conversation with the team at VM today and was able to go through every aspect of my complaint. Satisfactory resolution reached and apologies accepted on my behalf. Glad to see that the UK based agents understand what’s going on in other parts of the world. Cheap Call Centres = Unhappy Customers come in VM get the jobs back in Blighty784Views0likes2CommentsChange Primary Email Password
I am struggling to understand why changing the password on my primary email account is so complicated with VM. Having read numerous posts on the community, clicked on links, followed instructions etc. etc. after 2 hours of trying I still haven’t managed it. so frustrating because every other Mail account I have says change password you enter the new password and away to go. What on earth am I doing wrong or missing….Solved642Views0likes4CommentsRe: Why is Customer Service So Bad When Renewing
I would like to talk to someone, explain what I want because in my first conversation with the agent they said I could add or remove TNT from the package to suit my needs which is why we left the package price open for consideration and I was going to come back to VM to confirm this. Then when I did the agent denied and renaged on this. I want a phone call if possible please877Views0likes4Comments