craibh
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Joined 11 years ago
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I have been having great problems with Virgin , closing down ntlworld email addresses without any notice, .I had a 2 hour telephne conversation last night with someone from Virgin and that has lead to some restoration of the service- but no assurance that the same problems might not recur or explanation as to why they happened.. This morning I received and email from the above address-🔒yourvirglnbill@virginmedia.com [MOD EDIT: Personal details] The heading of the email was to Review my bill.While I this is about the time of the month when I get my Virgin Bill, I have never received one from a named person at Virgin.As a result I am a afraid that I have not opened it in case it is a scam and adds further to my IT problems.Can anyone at this website tell me if this is a legit email from Virgin that I should open? Many thanks. CraibhRe: Have Virgin finall decided that they do not want paying customers?
Graham, Many thanks. I have a contract with Virgin - so how can they lawfully cut of part of the service they are contracted to provide?Having said that when I look at the new entries on the Community website, I cannot help but feel that they are just going to behave so badly that they will make us go. Over the past few years, I have had a lot of help from staff on the Community website; radio silence this time! Is there anything one can realistically do to make Virgin perform? They will lose our TV was well as internet; and I suspect that a lot of neighbours will feel that they should look at moving. With rising prices thrown in Virgin may find that behaving as they have is not a clever thing to do!Have Virgin finall decided that they do not want paying customers?
I have just had to spend a number of months this year, with the invaluable help of Matthew from the Virgin Community Team,working, ulimately successfully, to get Virgin to restore my access to webmail on an address that I have had for something like 30 years, and which Virgin themselves could not work out how to restore- but which it seemed that they had interrupted.I hoped that that restoration meant my wife and I would enjoy a period of peaceful use of our emails .How stupid of me! Last Friday my wife woke up to find that, without any notice or explanation from Virgin to her , her account was unavailable.I tried to get the account working again- but without success. As a result I went to our local LapTop Doctor who were very helpful .They went through the process of trying to get the account operating again- but without any success.This included trying the method Virgin suggested to restore the account to working - without anysuccess. As this was the denial, by Virgin, of access to the second of my addresses in the space of a very short period of time I thought that I could send a Private Message to the Virgin team who had helped me on my earlier problem with Virgin, asking for help.However I was swiftly told by the Virgin Team,that doing so was inappropiate! Does Virgin have any concern about what their customers- paying customers- experience and so think about Virgin?One cannot help wondering if this is just evidence that Virgin do not want email businessHave given way password
I have been very stupid.I got an email from Virgin saying that my virgin bill was now available and it seemed excatly like all previous emails about bills, except that I had to login.I assumed that this was just extra security and did so.On checking I have found out that it was an individual called [MOD EDIT: PERSONAL INFORMATION REMOVED] to whom I had sent my passwrod in error.What do I do to change the password immediately? Help please! Craibh [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]Re: How do I reset my pasword on an ntlworld account
Many thanks.However does not work for me.I have a third party address linked to this account but having watched that third party account online for another hour when Virgin was supposed to be sending me a message at that third party accout- nothing arrived.I tested the third party account and it is working perfectly. I then clicked the link at the bottom of the Virgin page which was supposed to offer help and the attached shows what I got.How do I find anyone on Virgin on the telephone who is going to help me? I am concerned that because I cannot get into my webmail to reduce it, Virgin will use that non-reduction as an excuse to do something else unpleasant!Re: How do I reset my pasword on an ntlworld account
I do have my emaills fro many years, and have not yet got into delete them from the Virgin account.It was to get into taht account that I was resetting my password . I should have included in my item above that I tried to follow the link at the bottom of the Virgin page which was supposed to be sending a reset of password email to my email account for that address- but that took me nowhere helpful.I also tried phoning Virgin- without success.How do I reset my pasword on an ntlworld account
I have had a great deal of hassle with Virgin over the last few months and I have been very grateful to the Team here for all their help.Unfortunately I now have another problem-how to chnage my password on an ntlworld account.I thought it sensible to change it because one of Virgin's most recent actions was to block my attempts to send emails from Portugal while on holiday there.We were using a LazerSpeed internet connections - I understand that they are a substantial, and growing, internet provider in the Algarve- and we simply could not send emails from any of our Ntlworld or Virgin media accounts while there. Having returned to the UK I logged on to the login page for the email address concerned and clicked that I wanted to chnage my password.Despite waiting for a considerable length of time- now about 2 hours- and three times requesting that Virgin send an appropriate email to my email address for that account, nothing arrived.I was logged onto the recipient email address and checked the Junk frequently.In addition I sent an email to the email account that I was watching and it arrived about 30 seconds after I sent it! The Virgin webpage told me to contact their Team if there email was not received.However I cannot find anyway of doing so.Can someone please tell me how to get in touch with the relevant team so that I can reset my password?This is not just a request for personal convenience.Virgin have told me that after many years my inbox with them is 95% full so I have to thin it out. Many thanks. Craibh
