Forum Discussion

craibh's avatar
craibh
On our wavelength
6 months ago

Have given way password

I have been very stupid.I got an email from Virgin saying that my virgin bill was now available and it seemed excatly like all previous emails about bills, except that I had to login.I assumed that this was just extra security  and did so.On checking I have found out that it was an individual called [MOD EDIT: PERSONAL INFORMATION REMOVED] to whom I had sent my passwrod in error.What do I do to change the password immediately?

 

Help please!

 

Craibh


[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

  • goslow's avatar
    goslow
    Alessandro Volta
    6 months ago

    Change your passwords and security questions on MVM and associated email address

    https://www.virginmedia.com/help/security/why-is-my-virgin-media-email-hacked

    If you have not done so already, this may involve you providing a third party email address for 2FA

    If you have used the same email/password combo and security questions across other online sites and services, change those as well because scammers will routinely try out a particular email/password combo in lots of places once they have access to that info.

  • Lee_R's avatar
    Lee_R
    Forum Team
    6 months ago

    Hi craibh thanks for posting and welcome back to our community.

    Sorry to hear that you may have been compromised.  And for any negative impact it may have on you.  I can see that you're already liaising with my colleague Matthew. I will therefore leave you in his very capable hands. 

    Regards

    Lee_R