Have Virgin finall decided that they do not want paying customers?
I have just had to spend a number of months this year, with the invaluable help of Matthew from the Virgin Community Team,working, ulimately successfully, to get Virgin to restore my access to webmail on an address that I have had for something like 30 years, and which Virgin themselves could not work out how to restore- but which it seemed that they had interrupted.I hoped that that restoration meant my wife and I would enjoy a period of peaceful use of our emails .How stupid of me! Last Friday my wife woke up to find that, without any notice or explanation from Virgin to her , her account was unavailable.I tried to get the account working again- but without success.
As a result I went to our local LapTop Doctor who were very helpful .They went through the process of trying to get the account operating again- but without any success.This included trying the method Virgin suggested to restore the account to working - without anysuccess.
As this was the denial, by Virgin, of access to the second of my addresses in the space of a very short period of time I thought that I could send a Private Message to the Virgin team who had helped me on my earlier problem with Virgin, asking for help.However I was swiftly told by the Virgin Team,that doing so was inappropiate!
Does Virgin have any concern about what their customers- paying customers- experience and so think about Virgin?One cannot help wondering if this is just evidence that Virgin do not want email business