stevegilmour
On our wavelength
Joined 11 years ago
User Profile
User Widgets
Contributions
Final bill cannot be disputed
I thought as I had terminated all my services and returned the equipment my ordeal with Virgin was finally at an end. Oh no, I've received a final bill which I do not agree with so I contacted customer service via chat as trying on the phone is literally impossible. I've been told they cannot access my bill as my account is closed... WHAT? incredible, unbelievable and extremely unprofessional. I was told just to pay the bill!!!! I'm not paying till I get answers but apparently that's not possible. Am I living in an alternate reality? My credit score could be damaged by the incompetence of VM and that surely is against some law, how can someone be told to pay a bill even virgin's own staff cannot access? I have an open case with the ombudsmen, will I contact them again? I'm now at a point where I want to bill VM for all the time I have spent trying to sort out their incompetent service..Good Riddance Virgin
Today I received a call from the ombudsman confirming that my complaint against VM has been accepted. Since January I've had nothing but stress from VM, it started with an email I received saying if I sign up for another 18 months then I would get the "same great package for the same great price". Anything but, it was £20 more expensive when I clicked on the link. For being a communications company they are not very good at communicating as each department has no idea what the other departments are offering. I had enough last week, as my contract is coming to an end on 18th April and they wanted £140 per month so I terminated my contract. The sad thing is I really enjoyed having VM for the past 20 years excluding a 2 year period where VM was not available at the new property. I never missed a payment and what I experienced was a complete lack of looking after loyal customers. I'm not the only one as I've posted before and so many people had the same problems. VM needs to fire their managing director as they are losing customers over problems that could easily be rectified. It seems like they don't care by outsourcing customer service abroad. I'm a customer who loved the VM services but I had no option but to go to Sky. Looks like I'm in for a big fight again but this time I have the ombudsman on my side. If anyone is experiencing the same problems I would highly advise you report VM to them as they have been brilliant. I'm now after compensation for my time and all the inconvenience plus I'm hoping they get a massive fine as they are obviously defrauding customers big time. OK vent over!
