Final bill cannot be disputed
I thought as I had terminated all my services and returned the equipment my ordeal with Virgin was finally at an end. Oh no, I've received a final bill which I do not agree with so I contacted customer service via chat as trying on the phone is literally impossible. I've been told they cannot access my bill as my account is closed... WHAT? incredible, unbelievable and extremely unprofessional. I was told just to pay the bill!!!!
I'm not paying till I get answers but apparently that's not possible. Am I living in an alternate reality? My credit score could be damaged by the incompetence of VM and that surely is against some law, how can someone be told to pay a bill even virgin's own staff cannot access? I have an open case with the ombudsmen, will I contact them again? I'm now at a point where I want to bill VM for all the time I have spent trying to sort out their incompetent service..