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Re: Final Bill!?
Knowingly taking an additional payment 10 days after the contract has ended and a final bill produced when no monies are owing is clearly a breach of the Direct Debit Guarantee. I will be complaining as such both to my bank for an immediate refund of the £107 and to OFCOM over the unscrupulous behaviour of VirginMedia. I might accept that the refund of the £15.71 might take a few days but there is zero reason why VirginMedia should be taking additional payments out of my bank after the final bill has been produced. As I have said previously, for a modern digital company there is no excuse.1.5KViews1like0CommentsRe: Final Bill!?
So my contract and service ended on 26th May. My final bill was calculated on the 28th May and I was £15.71 in CREDIT Yesterday 06th June VirginMedia have taken a Direct Debit from my account for £107.00 ! When will VirginMedia correct this and refund me the £122.71 they now owe me? This is a breach of the Direct Debit Guarantee so unless someone can assist with getting this refund processed quickly by VirginMedia then I am considering raising a complaint accordingly.1.6KViews0likes4CommentsRe: Final Bill!?
Hey RobertP, thanks for the reply. But if you take the time to read my complaint VM have billed me for a period AFTER my disconnection date, having ALREADY GIVEN 30 DAYS NOTICE, and then apparently it will take a further 45 days to get the MONEY I DO NOT OWE TO VM REFUNDED4.5KViews0likes2CommentsRe: Final Bill!?
Read through https://www.virginmedia.com/help/leaving under "how does my final bill work? "If your account is in credit, the amount will be refunded to you 45 days from your disconnection date (we need this time for everything to be updated with any additional charges or credits once your account has been closed)." Proves my point! There is no rational reason why VM need to take monies beyond the disconnection date and no rational reason why it takes 45 days to process a refund in a modern digital based company. Enjoy the 45days interest you are making on my £107 VM you bunch of money grabbing *****. I don't think I will entertain being a VM customer ever again.4.6KViews2likes1CommentRe: Final Bill!?
"VM continues to bill you as per normal right up until the day you are disconnected (so the bills keep on coming as per their normal schedule)." So can anyone tell me how long after my disconnection date (26th May) does it take VM to produce my final bill and how long after that until they credit back anything they owe me? It stinks of sharp practice, knowingly taking monies from customers for periods where the contract is ended. Says it all really about the whole retention process, the enormous price hikes to long standing customers (£107 for broadband and TV with BT Sport!; that's £1300 a year, think about it!), the 'offers' that are only available for new customers, the way that disconnections hang up on you when trying to cancel, the way that disconnections lie to you (yes lie! They actually told me that if I waited another month to cancel that the prices might go down - as if!), the way that 3rd party firms suddenly start phoning you multiple times a day after you have cancelled, never leaving a voicemail. The way they try to sell broadband speeds, Gigabit speeds that your average household could never really take advantage of. Horrible company. Can't wait to be rid.4.5KViews1like1CommentFinal Bill!?
Hi, I gave notice of cancellation to VirginMedia on 26th April. My services are due to stop on the 26th May. Before I log a formal complaint can someone tell me why Virginmedia have just sent me a bill for £107 covering the period 30 May to 29 June please?! In fact why did my previous bill, also £107, cover the period up until 29th May when my services will stop on the 26th May? The May billing period should have been the last and should have been pro-rata'd. Neither of the bills mention actually being a final bill, both mention 'package changes' but don't specify what those package changes are. What on earth are VirginMedia playing at and how do I get this sorted?SolvedWhy have you sent me contracts documents ?!
I was browsing the VirginMedia website and did not click on acceptance of any changes but have been sent contract documents by VirginMedia! Why? The contract documents email does not even let you reply to the email! For the avoidance of doubt VirginMedia I DO NOT WANT TO CHANGE MY EXISTING PACKAGE and I DO NOT CONSENT TO ANY CHANGES TO MY EXISTING PACKAGE. Yes I am shouting! This makes me very, very angry! No company should be permitted to do business in this way and I will fight this at all levels if I have to! Please can someone provide a contact email address so that I can send this to Virginmedia and receive an acknowledgment. do not want a telephone number as I have no intention of sitting on the end of a phone for ages trying to resolve a problem that VirginMedia crated themselves via their website.282Views0likes1Comment