Forum Discussion

thebands's avatar
thebands
Dialled in
2 years ago

Why have you sent me contracts documents ?!

I was browsing the VirginMedia website and did not click on acceptance of any changes but have been sent contract documents by VirginMedia! Why?

 

The contract documents email does not even let you reply to the email!

 

For the avoidance of doubt VirginMedia I DO NOT WANT TO CHANGE MY EXISTING PACKAGE and I DO NOT CONSENT TO ANY CHANGES TO MY EXISTING PACKAGE.

Yes I am shouting! This makes me very, very angry!

No company should be permitted to do business in this way and I will fight this at all levels if I have to!

Please can someone provide a contact email address so that I can send this to Virginmedia and receive an acknowledgment. do not want a telephone number as I have no intention of sitting on the end of a phone for ages trying to resolve a problem that VirginMedia crated themselves via their website.

 

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 years ago

    Hi thebands 👋.

    Thanks for reaching back out to us. Apologies for the issues that you have had with your package and documents, so that we can assist you further and get some clarity on the situation, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina