thnottm
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Joined 11 years ago
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Re: Burglar Alarm signal on Hub 5
After a lot of effort using the instructions Virgin sent, I still couldn't access the pages I needed. Finally, I phoned for help. I have to say, the two guys I spoke to were both brilliant ( my phone battery on my landline ran out half way through the first call so I had to call back). They talked me through the process live as I work on the tablet. I can't speak highly enough of both of them.105Views0likes1CommentBurglar Alarm signal on Hub 5
We have had the same home alarm for 3 years. It can connect to the internet so we can set and unset it remotely. We agreed an annual fee on installation to keep this option going and it has worked fine. The montoring system is run by Pyronix. Recently, the installer that we bought it from sold out to another company, so we went to Pyronix who were able to link us directly to them and the switch over went perfectly for about a week. Then, 2 days age, when we tried to set the alarm remotely we got a signal saying that the Security system is not connected to the cloud, please check your internet connection. The internet connection is fine throughout the house for all devices. Pyronx, who have been as helpful as they can be, say there can be problems with virgin routers and we might have to change the hub settings to allow 2.4 and 5GHz settings. But I still can't understand why the same system linked with no proble up until 2 days ago. I have the instructions on how to do this but have seen other posts where people have tried doing this and had problems with the signal throught the house. I have tried resetting the wi-fi link in the alarm key pad and tried switching the router on and off. So is resetting the router th only option? ThanksSolved221Views0likes9CommentsRecord function not working
Just been made to upgrade. The record function doesn't work on one box. There are various other issues on the same box even after it downloaded an update. The other box is fine. We phoned Virgin, went through the call process only to end up with an automessage saying they would send a text. Of course all it did was show us the options we had already found from our research mainly on community sites. I'm sure the box is faulty but they don't want to know. We're leaving at the first opportunity.164Views0likes5Comments