ContributionsMost RecentMost LikesSolutionsRe: Anyone getting internet connection? It’s down. Not sure what’s going on with virgin. My home hub is in modem mode and still shows green light but no internet working. Looks like a big outage according to downdetector. Maybe planned works but nice of them to give a heads up. I know midnight might be a good time to start but I am working late into the night and this has stitched me up. Now having to use my lousy mobile signal as a WiFi hotspot Re: Billing Complaint Thank you for the advice. I was tearing my hair out dealing with bots earlier Re: Billing Complaint Hi Ayisha thanks but problem with that number is it cut me off as I went through billing area saying do it all online. I want to speak to someone . all too automated I’m afraid thanks, Wayne Re: Billing Complaint However 76 a month for broadband seems ridiculous when compared to competitors. For line and 1 gig broadband. I don’t even get any TV! would still like a moderator to contact me on this as I feel this is draconian Thanks Billing Complaint Hello, I have tried web chat and also phoning but no joy due to robots and automation. The pesky robots on web chat almost cancelled my whole package! Anyway I am complaining due to recently having a price rise from 37 to 49 for my broadband and line. Then this month a so called promotional item ends and I am now paying a draconian 76 a month for my broadband/line package! This is an obscene amount for broadband and line. Please can a moderator contact me so this can be addressed? When I signed with Virgin about a year ago I took an O2 sim which I didn't really need and I feel I have been mislead. I am paying almost double what I did a year ago and I also have the O2 sim I pay for ontop of this. Thanks, Wayne Re: Google Drive downloads failing Long shot but you could try using google dns instead of the virgin ones. Many weeks ago I was having weird issue on ios with web pages struggling to load. It was only on ios not windows machines. Anyway I changed the dns to google ones and all was well with the world. Whatever it was was temporary as I recently reverted back and all ok. It may not work but give it a try, nothing to lose Re: verification email not received Hello, I am having same problem. Signed up with virgin today. Trying to et up the app access and verification email is never coming through and not in junk either -EDIT- ignore, took a while but it just came through Thanks Wayne