Ianpb
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Joined 15 years ago
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I can't access my Blueyonder online email account
I enter my gmail sign-in account name for Virginmedia email. I then enter tha password. I then get a notification saying: "Your password wasn't verified. Please try again or choose another way to verify." I now have only FOUR attempts left. I select 'Verify another way'. It then says : " We’ve sent you an email with a link. [The gmail account it's sent to] Tap and follow the link to verify it’s you. The link will expire in 10 minutes. IIt turns out that all prvious 4 emails were sent to the Spam folder! I go to the Spam folder and click the link. Click 'Verify it's me'. I click 'I requested this link'. It says 'Your email address has been verified.', and tells me to return to the page where I attempted to login, but that now says "Page Expired. The page you are trying to access is no longer available." So I can't log in, because If I try, I'm forced to go round and round in circles doing the above and getting nowhere, and now I only have THREE attempts left. I normally access my emails with Microsoft Outlook, but every time in the past when I attempt to login though the Virginmedia website, I experience problems because, somehow, the password is changed and I have had to create a new one to access my account. Now, with this new system, everything is impenetrable. Some advice here would be appreciated.146Views0likes2CommentsRe: Outlook link to Virgin email
I have just today realised that the MS Outlook I use has not been sending emails through the smtp.blueyonder.co.uk server for the past week. Instead, they have been piling up in the Outlook Outbox, unable to be sent. I can receive emails perfectly normal, but not send them. Any suggestions?897Views0likes2CommentsRe: Scam Virgin Media calls
I had exactly the same thing today, with other callers audible in the background, like a big operation. I challenged what sounded like an Indian woman on some technicalities, which caused her to get flustered, but she then continued with the same script. I interrupted her with "You're not from Virgin Media; you're trying to scam me." To which the line went dead. The caller's number was [REMOVED] So how do they know who are the Virgin Media customers?? Inside job? [MOD EDIT: number edited in case it's an innocent number being spoofed]2.6KViews0likes20CommentsRe: Preventing repeat spam
Today I received an email purporting to be a "Virgin - Membership Termination Notice", even though it's addressed to fredschoor@virgin.com, which is not my email address - mine is a blueyonder one. Furthermore, for well over a year now I've been receiving similar spoof emails containing "I found these old pictures..." pretending to be from two people I've corresponded with in the past, one being my brother, the other a friend's wife - and they've assured me that they didn't send them. It seems to me that Virginmedia's email system is insecure.1KViews0likes1CommentRe: Using extension phones after switch to fibre
I'm due for this change on February 2023, but resent having VM engineers having to invade my home when I've already paid for a working phone service that connects to my extensions. For the sake of us who are a bit more technically savvy, why does VM not publish instruction on how to adapt domestic extension wiring networks for the 'upgrade'? Can this be done merely by fitting a two-way adaptor at one of the phone sockets and then connecting this into the hub? Who knows? Virgin Media needs to stop treating all its customers as if they are technophobic dimwits.1.3KViews1like1CommentRe: Loss of Email - F010762348
My pop3 has not been working since around midnight, and I now find that I can't access my webmail. However, for reasons that are beyond me, a friend of mine who is on BT broadband can sign in to access my webmail, She was also able to do so the last time I lost email. Edit: Now, at 14:00 its also unavailable via her BT connection.1.3KViews1like0Comments