thompa
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Re: Hub5 no internet in modem mode
With the Hub in 'modem' mode, port forwarding is set up in the router which you need to attach. This is the way you can access a device when away from the home network Give the device a port number (say YYY) and then on the router enter the device's local IP addrtess (192.168.0.XX typically). Test it out locally by accessing 192.168.0.XX:YYY. Find the external IP address from the Hub 5 or by using something like 'whatsmyipaddress.com' and the you should be able to access the device remotely using the external IP address with ':YYY' added.92Views0likes0CommentsHub5, Netgear Orbi RBR50
Hi there, Prior to having a Hub5, we had IP cameras set up with port forwarding which allowed access away from home. We also have a VoIP phone (MagicJack) which was plugged into the Orbi RBR50 Router along with an underfloor heating hub (NEO-hub) and lots of devices. I used to be able to access cameras and the Orbi through any web browser but now can only access the Orbi router through the Orbi App. I don't know when things changed but now the Orbi router shows an external ip address of 192.168.0.133... which is plainly wrong and not working. Our external IP address begins with 86. The VoIP connection works after plugging the ethernet connection into the Hub 5 instead of the Orbi router. I access the Hub 5 using 190.168.0.1 and enable 'Modem' mode, seeing the information screen about the switch to 'modem' mode taking 5 minutes and needing to go to 192.168.100.1 to access the Hub 5 after the reset. The However, the Hub 5 never appears to reset to 'modem' mode and the LED does not change to green as the information screen eventually times out. The Hub 5 never resets itself. If I do a manual reset, I am back where I started, with no Wi-Fi from the Hub 5, white LED and access available through 192.168.0.1. Also tried to use the Virginmedia Connect App but cannot connect to the Hub 5. Can anyone advise how to reliably put the Hub 5 into 'modem' mode as indicated by a green LED? Methods suggested by searching the Internet have so far been unsuccessful. Thanks in anticipation. Allan82Views0likes4CommentsWebmail not able to access my emails
Hi there, Tried to login to my Virginmedia Webmail this evening and although the interface to webmail took a long time to load, it eventually did and my folders with numbers in bold of the number of email unread, appeared down the left side of the screen. However, in the centre of the part of the screen where my emails should appear, there is a message 'Error:failed to load emails' Retry.... but when I Retry, nothing happens! Can anyone help me see my emails?847Views0likes2CommentsRe: NO EMAIL ACCESS ALL DAY
3rd day for me too.... just wondering if they are changing access for @ntlworld.com accounts.... I tried chat but that has no option to ask questions about email and it is infuriating. Requesting a 'chat with agent' is just ignored and the previous answer is repeated... endlessly... There should be a check on how many times a question is asked and then the chat should revert to a human! 'Chat with a human' should do just that - revert to a human!824Views1like3CommentsRe: NO EMAIL ACCESS ALL DAY
I am seeing the same issue. What's more, I go to the https://www.virginmedia.com/ website to login, go to the 'hamburger' menu top left and select 'Email' and arrive at a page :'How to manage my Virgin Media email account' where I am recommended to go to 'My Virgin Media' ....account page...which was the previous page I accessed! Fundamental error on the website links. If I click the button to 'Sign in to (your) email account', I see a 'This site can't be reached' error. My internet is working perfectly otherwise.1KViews1like0CommentsRe: unable to view bills
Thank you for picking this up. So, I login to 'My Virgin Media' and use the hamburger menu top left to go to 'Billing'. I scroll down to 'View my Bill' and am taken to a screen with two options; 'Broadband, TV and Landline' and 'Mobile'. I click on 'Broadband, TV and Landline' and am returned to the previous page. Hope that helps!759Views0likes11CommentsRe: unable to view bills
Hi Matthew, I can now see my Bill after deleting and reinstalling the app. However, the reason I commented on two threads was I had two issues; one with the app and the issue I still have by not being able to view my bill in a browser. At least I can now see my bill in the app, but can you help with the browser issue?773Views0likes1Comment