Forum Discussion

thompa's avatar
thompa
Up to speed
2 months ago

Webmail not able to access my emails

Hi there,

Tried to login to my Virginmedia Webmail this evening and although the interface to webmail took a long time to load, it eventually did and my folders with numbers in bold of the number of email unread, appeared down the left side of the screen.

However, in the centre of the part of the screen where my emails should appear, there is a message 'Error:failed to load emails' Retry.... but when I Retry, nothing happens!

Can anyone help me see my emails?

  • Beth_G's avatar
    Beth_G
    Forum Team
    2 months ago

    HI thompa

    Thanks for your post, welcome back to the forums.

    Sorry to hear there's been an issue with your page when accessing emails. As jpeg1 has suggested, does trying a new web browser help? If so, it would mean that there may just be a temporary issue with the one you used originally.

    Let us know if you need further help.