jpennycook
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Re: Call centre staff and upgrades
and yet another call, after a break of a couple of months, and the person didn't listen to me when I explained I had been called many times before and wasn't interested. Oh well. If Virgin Media could sort out their marketing so it was actually useful, I'm sure people would want to have it.Re: Call centre staff and upgrades
not yet, now up to the 6th call - they have clearly realised that I'm not interested because they're now using a different call centre number. I'm going to have to remove myself from the marketing list again because Virgin Media's sales team are incompetent. I'm also the sort of customer who hates talking to people on the phone and would be more likely to consider an upgrade if they emailed me about it, but there's no option to disable just phone calls. Having said that, I can half my costs once 5G mobile coverage has improved.87Views0likes5CommentsCall centre staff and upgrades
I have had a number of missed calls from Virgin Media recently, but I answered the most recent one. They say they want to analyse my usage to offer me the best package for my needs, and said my area had recently been upgraded for Gigabit and that they recommend that for my single person household who doesn't game or watch streaming video much. Obviously they didn't mention the cost until I asked - they said it would be an extra £9 a month. I get a discounted rate at the moment. I also know that Gigabit has been available un my area for some time. Looking at Think Broadband, Virgin Media are offering Gigabit in my area for about £5/month more than I am paying now. Why would VM's call centre call me out of the blue to offer an upgrade I clearly don't need and for a much higher price than expected? And why would they say that Gigabit is a new service for my area?Unreliable broadband, Basingstoke (area 31), since yesterday's maintenance window
There was supposed to be some maintenance in my area yesterday between 9AM and 3PM. After about 2PM yesterday, I noticed broadband disconnections but as this was in the maintenance window was not bothered. Today my broadband has been unreliable, and after I rebooted my cable modem around 9-ish the connection hasn't come back, even after more subsequent reboots. The cable modem hasn't managed to get the time yet - it thinks it's 1970. According to my bill, I'm in Area 31. Item Status Comments Acquired Downstream Channel (Hz) Update in progress Scanning Ranged Upstream Channel (Hz) Update in progress Provisioning State Offline Network Log Time Priority Description 01/01/1970 00:34:33 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/01/1970 00:34:7 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/01/1970 00:34:3 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/01/1970 00:33:59 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/05/2024 07:03:36 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/05/2024 07:02:47 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/05/2024 07:02:41 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/05/2024 07:02:41 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/05/2024 07:02:41 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/05/2024 07:02:41 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/05/2024 01:36:33 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/05/2024 01:36:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 09/05/2024 19:43:3 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;