jpennycook
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Unreliable broadband, Basingstoke (area 31), since yesterday's maintenance window
There was supposed to be some maintenance in my area yesterday between 9AM and 3PM. After about 2PM yesterday, I noticed broadband disconnections but as this was in the maintenance window was not bothered. Today my broadband has been unreliable, and after I rebooted my cable modem around 9-ish the connection hasn't come back, even after more subsequent reboots. The cable modem hasn't managed to get the time yet - it thinks it's 1970. According to my bill, I'm in Area 31. Item Status Comments Acquired Downstream Channel (Hz) Update in progress Scanning Ranged Upstream Channel (Hz) Update in progress Provisioning State Offline Network Log Time Priority Description 01/01/1970 00:34:33 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/01/1970 00:34:7 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/01/1970 00:34:3 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/01/1970 00:33:59 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/05/2024 07:03:36 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/05/2024 07:02:47 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/05/2024 07:02:41 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/05/2024 07:02:41 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/05/2024 07:02:41 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/05/2024 07:02:41 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/05/2024 01:36:33 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/05/2024 01:36:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 09/05/2024 19:43:3 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;moved O2 number to another provider, forgot my O2 account was linked to my Virgin Media cable contract
My O2 number was out of contract, so I moved the number to another much cheaper provider (half the price of O2 for more data once the promotional period is up, no mid-contract price increases, and the coverage is better). What I forgot was that my O2 account was linked to my Virgin Media account, and that the new contract I signed earlier this year for Virgin Media mentioned "VOLT", even though the contract was for cable only and didn't cover mobile. Should I expect something to happen to my Virgin Media contract now, e.g. speed reduction or price increase (beyond the expected inflation+ increase)? Luckily Three now provide 5G in my area and I've got an unlimited SIM from Smarty in my router, in case Virgin Media decide to cut me off, but I'd prefer to stay with Virgin Media (apparently Virgin Media think I've been a customer since 2008 - I think I've actually had cable continuously for about 25 years). Incidentally, Virgin Media have the wrong phone number for me at Account Details | Virgin Media - each time I try to fix it, it changes back to the wrong number when I reload the page, which is probably saving me from being overwhelmed by marketing calls.Solved1.3KViews0likes3Commentsnew/renewed contract, first bill does not match contract
Last month, I rang Virgin Media because my existing contract was ending and I wanted to avoid a big price increase. The new contract, which started this week, is for £34 per month. My first bill of the new contract is £36.56, £41.75 for the package plus "changes to bundle" credit of £5.19, with a message saying "Your promotion or discount has ended". My contract as per https://my.virginmedia.com/my-bills/viewContract says I have a discount until 10th July 2025. Are the charges in line with my £34/month contract? JonSolved