john113
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Change of box and new contract
Free exchange from a Tivo to a 360 came with a sting in the tail for me, once installed the arrival of an email showed me that this installation initiated a new 12 month contract, then it went on to say my £64 package would jump, olympic height, to over £82 per month in April '26, 6 months before I can consider leaving Virgin without penalty. If it was made more obvious about a new contract I would have kept using the Tivo66Views0likes3CommentsRe: Contract Renewal Prices
I have just responded to the Virgin email regarding the free exchange of my Tivo box for a 360, along with the confirmation and delivery date was an accompanying mail announcing that at the end of promotion my monthly bill will rise from £64 to an eyewatering £82, I will be researching other providers, a one third increase is too much and I am tired of having to beg annually for a better deal88Views0likes2CommentsRe: Virgin Media price increase 2023 — what can customers do?
I dialed 150 regarding the price increase and got through immediately just wanting a better deal as a long term customer, ie NTL era, but the strong Asian accent at the call center made this a very difficult task, I was constantly asking them to repeat their questions hoping I could latch on to what they were saying, it would have been so much quicker and easier if we could be switched to someone with less of an accent. Long and short of it is that I believe I got a deal but not sure until the bills roll in3.2KViews2likes1Comment