Forum Discussion

john113's avatar
john113
Dialled in
2 months ago

Change of box and new contract

Free exchange from a Tivo to a 360 came with a sting in the tail for me, once installed the arrival of an email showed me that this installation initiated a new 12 month contract, then it went on to say my £64 package would jump, olympic height, to over £82 per month in April '26, 6 months before I can consider leaving Virgin without penalty. If it was made more obvious about a new contract I would have kept using the Tivo

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    The free “upgrade” to 360 shouldn’t affect your existing contract.  Hopefully a VM Mod can assist on this one?

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 months ago

      Hi john113 

      Thanks for posting and welcome back to the community. Sorry for any confusion. Just a new TV box, would not be a new contract. I'll send you a PM as well to help.

  • john113's avatar
    john113
    Dialled in
    2 months ago

    Thanks for info, however due to the forecast astronomic price rise I am investigating going the Freeview route and quite possibly alternative broadband  supplier when the contract is due to end