ContributionsMost RecentMost LikesSolutionsNew hub 4, but missing parts? Hi, We've had problems with our hub 4, so we were offered another router. However, when it arrived there was no paperwork, there was no tools (spanner) and no slip with the routers details on. Luckily we were able to set up, but if it had been sent to a novice, they would have had problems anyone else had this? Hub 4 Connected device names Hi, I've just got a hub 4, but only it shows my connected devices "Other" and the MAC addresses I've tried to edit them by going to Home-Connected devices, but i cant and by going to modem-advanced-wireless, but only a couple are showing? and I can't change them Any ideas please, Thanks for your help Re: On Demand & Catch up on 360 Thank you Re: On Demand & Catch up on 360 It was "Peacock" the TV Channel to watch organized crime? On Demand & Catch up on 360 Hi, I find it very difficult to find previous episodes of series I've been watching. Also previous series too. (Sky witness especially) Since switching over to 360 from TiVo V6. Where's it now on 360? where's "Peacock" also? Help appreciated, Thanks SolvedRe: upgrading from hub 4 to hub 5 (Dire technical support) We've had so many problems with Virgin, over the years (we were with Telewest) it maybe time to shop around for a company who'e equipment and customer service is more customer focused and up-to-date upgrading from hub 4 to hub 5 (Dire technical support) Hi, Just spent nearly an hour trying to sort out problems with my Hub 4 and trying to change for a Hub 5. I hate this online chat nonsense! They told me that the hub 5 only works with 1Gb broadband, is that true? (that's not what I've read) I have several devices that can now use Wifi 6, but my Hub 4 doesn't support it We've had these pods things, but we have an old property, and they don't really help. we've had 3 routers replaced, but what goods that. Is VM technical support really still this bad? Re: VM 360 Box software update? Is there any benefit to upgrading the software to 360 and is it idiot proof? Thanks Grant Re: VM 360 Box software update? The links you sent, aren't available? VM 360 Box software update? Hi, My question is: How do i tell which TV box iv've got? How do i check & update the software? Thanks