robolots
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Hub 5 dropping out - Logs attached
I like others are having issues with my internet. It keeps dropping out for a few minutes or so. When I had a Hub 3 it was pretty stable, but the WiFI was useless. I paid to upgrade to a Hub 5 and decided to stay with VM (oh how I wish I hadn't). Anyway despite VM being aware of the issue and I have now complained to the resolution team as well, here are my logs from this evening. ime Priority Description 27-08-2025 19:21:41 notice GUI Login Status - Login Success from LAN interface 27-08-2025 19:04:24 notice REGISTRATION COMPLETE - Waiting for Operational status 27-08-2025 19:04:19 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 19:04:19 warning Dynamic Range Window violation 27-08-2025 19:04:19 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 19:04:13 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 19:04:13 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 19:04:11 notice TLV-11 - unrecognized OID;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 19:04:04 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 19:04:02 notice Honoring MDD; IP provisioning mode = IPv4 27-08-2025 19:03:52 warning ToD request sent - No Response received;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 19:03:51 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 19:01:56 critical No Ranging Response received - T3 time-out;CM-MAC=64:7b:1e:91:22:40;CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 19:01:55 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 19:01:54 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 19:01:50 critical No Ranging Response received - T3 time-out;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 19:01:50 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 19:01:34 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 18:59:38 error DBC-ACK not received;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 18:59:35 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 18:59:29 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 18:54:31 notice REGISTRATION COMPLETE - Waiting for Operational status 27-08-2025 18:54:26 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 18:54:19 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 18:54:18 notice TLV-11 - unrecognized OID;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 18:54:11 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 18:54:09 notice Honoring MDD; IP provisioning mode = IPv4 27-08-2025 18:53:59 warning ToD request sent - No Response received;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 18:53:58 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 18:53:58 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 18:53:57 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 18:53:57 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 18:53:54 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[MOD EDIT: Removed];CMTS-MAC=00:01:5c:a0:74:65;CM-QOS=1.1;CM-VER=3.1; 27-08-2025 18:53:39 notice GUI Login Status - Login Success from LAN interface 27-08-2025 18:53:08 notice GUI Login Status - Login Fail from LAN interface132Views0likes10CommentsRe: Hub 5 connection. 2 Engineers, 1 Specialist and counting!
I too share your pain. Everything was fine until I renewed. We had a Hub3 which was stable but WiFi was non existent, so we paid for a HUb5 upgrade. I get drop outs daily and use the broadband for work purposes as well. I have complained and they are currently monitoring the line for a week. I don't think it will help as I think the Hub5 is just Sh*t and has loads of problems. I will watch this with thread with keen interest.32Views1like0CommentsHub upgrade from 3 to 5 - has anyone done it after new contract
Today I contacted VM as my current deal was coming to an end (Think it's Maxit TV with 250MB BB) After reviewing everything and being offered a deal on M500 as I said I would change to broadband only from TV/phone/Broadband. We have various streaming apps and can watch normal TV via Freeview anyway. Anyhow, I asked if I could upgrade my hub from the very poor WiFi Hub 3 to a Hub 5. The agent said I would need to speak to Tech support, but I didn't want to sign up and then be told no you can't upgrade after. Has anyone had an joy with upgrading Hubs? As it stands from today I'm in my 30 day notice period which is a shame as the broadband has been good except for the poor WiFi, but other companies all have WiFi6 routers.795Views0likes3CommentsTV360 EPG
I wanted to record something on Eurosport 2 tonight, but the epg is wrong. Is there a way to update it so it shows the correct information or is it just VM being lazy. I know it's showing correctly on other platforms as I have checked with friends and family who have other services.768Views0likes3CommentsRe: Cancellation Fee calculation
So can anyone clarify this please? "If your current contract with us started prior to 4th April 2023, any Early Disconnection Fee will be capped at £288 (includes VAT). If you are a new or recontracting customer on or after 4 April 2023, this cap does not apply." Am I right in saying that if VM can essentially charge you pretty much your full contract if you resigned up after April 2023 and maximum £288 if you signed up before?25KViews0likes1Comment