ianbar
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Joined 16 years ago
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Cancellation date
I have today (11 March) contacted VM to give notice that I will not be renewing my current contract that ends on 12 April. I have now received a message stating that my service will end on 10 April, that is two days early. My understanding is that I am required to give a minimum of 30 days notice, not exactly 30 days. Presumably the VM system is unable to do anything other than apply a 30 day cancellation. I am not sufficiently bothered about the two days, although I expect I will be paying for them - or at least not enough to spend a couple of hours trying to resolve the matter. But I would like reassurance, if possible, that VM will not find some way of imposing an extra charge for "early cancellation". Can anyone advise?62Views0likes2CommentsV6 Internet Connection
I am aware that the V6 box requires an internet connection. I am having fibre broadband installed and will be running this in parallel with the VM service, at least for a while. To avoid any interference problems I would prefer to switch off the VM hub and connect the V6 ethernet cable to the new fibre broadband router, so it will be accessing the internet through a different ISP. Will this work? If it is relevant the fibre broadband ISP does not use static IP's.34Views0likes3Comments