billkilv
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Joined 16 years ago
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Ongoing dropouts and quality issues
At the end of my tether - had a tech around today who diagnosed line quality and signal strength issues as the reason my entire broadband drops the signal. He fitted something to the line in at the router, but this hasn't fixed the problem. During a Teams meeting this afternoon I lost all connectivity, very briefly, then later the speed/quality dropped then recovered. The dropouts are really short duration and affects all connected devices. Realspeed cannot now connect to the Hub and ThinkBroadband Quality Monitor is still showing a lot of latency spikes and a high average latency. It's not just me, my nextdoor neighbour is having exactly the same problem, so I seems to be an issue outside of my property. Help!403Views0likes3CommentsRouter shot?
Hub 4. Intermittent buffering issues over Wi-Fi VM Connect unable to connect to the HUB (tried all the re-boots/reinstall). Cannot access the router set-up (tried different browsers and devices) 100% Packet loss on Broadband Quality Monitor Real speed seems OK, although sometimes fails to connect the router.674Views0likes7CommentsRe: Ongoing pixellation issues
Hi Japitts Thanks for the response. Yes, been through the list of things and nothing showing in my area. The app shows an issue with the boxes but not automatic fix available. Hopefully a member of staff will pick this up, can't face the helpline again!565Views0likes1CommentOngoing pixellation issues
Been having this problem with both my boxes for quite a while now. Using the app to test the equipment doesnt work and when I got through to the fault line they could see issues with my set-up. Spent ages going through various options and ended with re-setting the router - of course that just cut the phone connection so the call to the help line was lost. Losing the will to live on this one, think I need a site visit!639Views0likes5Comments- 890Views0likes0Comments
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