ContributionsMost RecentMost LikesSolutionsRequest hub 5 upgrade. Hi I would like to know if i can get a free upgrade from Hub4 to Hub5. My hub is starting to disconnect device randomly and zi have to keep rebooting the hub this can be up to 3 or 4 times a week. Any help would be greatly appreciated. Re: Hub 4 keeps disconnecting. Hi I have check everything and still keep getting the same message on my tv screen and I still keep losing connect with my phone. Hub 4 keeps disconnecting. Hi have a hub 4 and it keeps disconnecting from my tv with is hard wired in and disconnecting our phones etc. I have this hub for about 3 years and I have started to reset the hub least twice a week to solve the problem. Does anyone have any ideas on what I used do, I have contacted Virgin and they said that my devices are working okay.