ContributionsMost RecentMost LikesSolutionsRe: My emails have been locked!! I think I've sorted it now - it's unecessarily confusing and with no warning. Hours later Re: My emails have been locked!! "We may have to lock your online account for security reasons if we suspect there’s been any unusual activity. If your account has been locked, we’ll let you know when you try to sign in with your Virgin Media O2 ID. Simply follow our steps to unlock it and afterwards, sign in." Help page - WHAT STEPS!!! THERE ARE NONE. My emails have been locked!! "Your Virgin Media Mail account is currently unavailable This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore. For more information on how to unlock your Virgin Media Mail account, head to our help page on managing your Virgin Media O2 ID." This is intollerable - I noticed today that my email client on my phone could not log into all my alternative emails. My main one was ok. I went to the website and had to go through multiple VMO2 passwords more confusing that a 3 legged sheep. EVery email I tried to do was the same. 1. Designate a backup email, 2. verify, 3. set a password for tthe o2 id (why do I have to do that more than once?????) get a recovery code and log in. I've not done them all yet as it's driving me mad and I ended up somehow putting my O2 email onto one of the backups because nothing is explained clearly - what a mess. Going to my email on any account other than my main one - i get the above message. The HELP page is useless and doesn't tell me how to fix this or what's going on. Please can level 2 sort this out and restore the locked emails. There are several. One thing I note is that emails forwarded to my main address are still being forwarded. This is a horrible mess and no explanation whatsoever has been given. SolvedRe: Whatsapp Thanks , I just tried it now and it appears to be finally responding. Hopefully it'll continue Re: Whatsapp Hi, that DM is for a completely different issue and not addressing this, although I did mention it as it was key to my other issue. So no, if you can help please do because unless anyone can confirm that either of the numbers @jbrennand published here are working then I'm being shut off. However, as I've seen other complaints on the net it appears your services are dead. Please can you investigate Re: Whatsapp jbrennand wrote: I have it as.. 0780 3089 684 Yep that's the one. Have you tried it ? I hope it's not just me their blanking, however, I do see others on saying (redit?) they haven't received any reply since early Feb which is roughly when it stopped working for me. As for that text number - it's dead too. I got one reply sometime ago but today nada. As per other agents , they still plug the whatsapp number which doesn't respond. Perhaps a Level 2 here can elaborate on what's happening - at least SOMEONE acknowledge this issue instad of Trumping it. See attached Re: Whatsapp I was literally lied to today via pm from an agent. "The WhatsApp service is working, it may take a few hours for a reply". I provided a screenshot showing a months worth of no response to refute her fobbing off claim. Response "I'm sorry you didn't receive a reply from our WhatsApp service, we will report this internally " . Like she doesn't even know, no one has got a reply since February.... but makes out that it's just me. Can't make this stuff up Whatsapp What's up with the Whatsapp VM service. It no longer responds. Are we doomed to hours of phone calls ? SolvedRe: level 2 cusomer services needed - I'm being ripped off £65 for a modem that I returned Phone lines are useless - robot ends up every single time on every option asking for mobile number to refer you to the site which will refer you to nothing. This is so frustrating. Why is there NO way to contact someone I can talk to or options that take care of things like this???????? Re: level 2 cusomer services needed - I'm being ripped off £65 for a modem that I returned Sorry mod about the email. Wasn't thinking. Anyway I have all proofs necessary and just need someone to deal with this.