louiscar
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Re: Whatsapp
jbrennand wrote: I have it as.. 0780 3089 684 Yep that's the one. Have you tried it ? I hope it's not just me their blanking, however, I do see others on saying (redit?) they haven't received any reply since early Feb which is roughly when it stopped working for me. As for that text number - it's dead too. I got one reply sometime ago but today nada. As per other agents , they still plug the whatsapp number which doesn't respond. Perhaps a Level 2 here can elaborate on what's happening - at least SOMEONE acknowledge this issue instad of Trumping it. See attachedRe: level 2 cusomer services needed - I'm being ripped off £65 for a modem that I returned
Phone lines are useless - robot ends up every single time on every option asking for mobile number to refer you to the site which will refer you to nothing. This is so frustrating. Why is there NO way to contact someone I can talk to or options that take care of things like this????????level 2 cusomer services needed - I'm being ripped off £65 for a modem that I returned
I really need to contact someone competent to deal with an ongoing mess since December when I upgraded to 250mb and was sent a modem . Short recap ( will give more details if you need) ~Modem was supposed to be delivered 27th dec but due to warehouse issues never arrived. Multiple hours on Whatsapp with failed promises finally got me an engineers visit. Engineer installed a Hub 5 and advised to refuse delivery of the Hub 4 when it finally arrived. No chance as Yodel just dumped on my doorstep. I raised a return label and sent the Hub 4 back. Ever since I've been fruitlessly fobbed off by the Whatsapp agents when I've seen Yodel had not delivered the modem. Finally I was asked to send proof to one of the agent : [REMOVED@virginmediao2.co.uk Yodel tracking info: 8JAV900106965961 (20/01/2025 20:01) This information is in my Yodel app. His message on whatsapp after the proof was sent: "I want ot inform you that I have successfully removed the charges of 65.00 and you will see the changes in your next bill, I have also mentioned this in your notes as well as a proof" So much for that as my bill for March is +65.00 due to be charged on 26th of March 2025. This is the result of probably more than 25 hours of dealing with idiots on Whatsapp which now are no longer answering ( the messaging service appears dead) So I am now desparate to contact someone that can deal with this, check the Yodel details above and see that the modem that was sent to me was indeed returned. if this cannot be done here then please tell me how i can contact someone who can. louis [MOD EDIT : Personal information removed]Re: After upgrade I'm at my old speed in modem mode
Thanks for that. I'm not sure how it was turned on. I do remember having a play with it at one point and getting some issues. Senior moment as I can't remember what the issue was. something to do with active QOS causing problems compared to the alternative, then it seemed to be ok. Right now I don't really see any reason why I should have it on anyway as I'm on my own and probably this is designed for a household of users to order priority to certain connections? Ether way I've left it off and all is OKRe: After upgrade I'm at my old speed in modem mode
Hi Alessandro, Thanks for your input. The Hub was fine on it's own it was when I put it into modem mode so I knew somehow the problem must have been the Asus Router. Thankfully I found the problem to be that Adaptive QOS was on and I don't actually remember turning it on. Somehow this never affected the 125Mbs but impacted the move to 250Mbs. I turned that off and the speeds are good now. 🙂
