JohnWMentor
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Re: Connect App Won’t Connect
Apple Relay is already off. I did try looking into whether my Norton 360 was interfering in any way, but it wasn’t. I really don’t want to lose the use of the app, as it’s a good way to monitor the devices which are connected (or not) to my home network. Like my parents phones sometimes aren’t connected but they don’t realise.77Views0likes0CommentsConnect App Won’t Connect
Since yesterday, my VM Connect app has stopped detecting my network. On the Broadband tab, it can’t find my router and keeps taking me through the install steps. As I haven’t done anything different to the router, there’s nothing more to be done and so I just keep getting brought back to the main page where it says it can’t detect the router. I’ve tried uninstalling and reinstalling the app, but that doesn’t solve it. The Hub itself is working fine with no problems, it’s just the app. If you need to know, my app’s on an iPhone 16 Pro Max and my Hub is a Hub 5.243Views1like8CommentsRe: WiFi Pod Problems Since Upgrading to Hub 5
I have already exchanged private messages with someone from Virgin about the pod being tied to the old hub, but I was assured it would update automatically. He reset it remotely anyway, but obviously there are still problems happening.355Views0likes0CommentsWiFi Pod Problems Since Upgrading to Hub 5
A few weeks ago, I contacted Virgin Media about problems I’d been having with my home Broadband connection. I managed to get upgraded to the Hub 5 but then had a problem where it wouldn’t connect to the WiFi Pod I have. Someone from Virgin then reset the hub remotely and it connected. However, the Pod has then been showing as only either a “Fair”, “Poor” or “Unknown” connection in the VM Connect App. This afternoon, my family have then told me they had no connection on their mobiles, which I eventually resolved by turning the Pod off. There’s obviously some sort of problem with the Pod or the connection between the Pod and the Hub. Can anyone please help? I’ve tried putting the Pod in different rooms in the house, including even the room the Hub’s in. But, nothing seems to improve it.395Views0likes5CommentsRe: Out of Contract E-Mail
Hi David, there’s been a few. While sometimes they’ve been a result of a wider service issue affecting my entire area, there have been others. Sometimes the connection hasn’t been as good or my HomePod has struggled to connect to the Hub. I’ve also had a lot of times where I’ve used the “Run a test on your kit” function in the “My Virgin Media” app and it’s told me there’s been some sort of issue requiring the Hub to be reset to factory settings. I’ve noticed that sometimes, when it’s reconnecting, it’s gone through a variety of different coloured lights (red, blue, green, yellow). I’ve looked up what all the colours mean and yellow’s not even on there! So, there’s obviously something wrong somewhere. It can be frustrating and time consuming having to deal with all these, especially if I’ve got to keep changing the WiFi network name and password every time.718Views0likes1CommentRe: Out of Contract E-Mail
Thanks for all this info, which is very helpful! I don’t know whether I’ll be able to change the O2 contract or not. I’m on Pay Monthly for my iPhone but also have a separate iPad Air, which I also bought through O2. That’s on Pay Monthly too and has its own sim. I know I read somewhere that there’s some sort of deal you can get if you’re paying for two devices with O2. But, I have no idea how to get it or if I’m eligible. I have a feeling that was just within the first few months of the contract, which obviously I’m outside of now as I started both last year.728Views0likes0CommentsOut of Contract E-Mail
I was wondering if someone could help me, please? I recently received an e-mail saying I was Out of Contract and so obviously need to negotiate something new. I currently have Gig1 fibre broadband and Stream (as well as Volt through having a mobile with O2). I also pay for Disney+ and Netflix through my Virgin Media bill. I’d like to be able to somehow get the cost down, especially as I’m long-term unemployed and on Universal Credit. However, I don’t want to drop to a lower broadband tier, as I need the highest/fastest available. If anything, I was wondering if I could get the very latest Hub. I currently have the Hub 4 but am repeatedly having problems with it which require regular resetting. I very rarely use the Stream box, preferring instead to use my Apple TV 4K box to stream stuff. But, I know you don’t pay for Stream, only what you add to it. I have tried to use the online chat feature in the My Virgin Media page to directly chat with someone. But, the button doesn’t seem to do anything. So, I need someone from Virgin to reply to me here, so I can sort everything out, please.835Views0likes8Comments