Out of Contract E-Mail
I was wondering if someone could help me, please? I recently received an e-mail saying I was Out of Contract and so obviously need to negotiate something new.
I currently have Gig1 fibre broadband and Stream (as well as Volt through having a mobile with O2). I also pay for Disney+ and Netflix through my Virgin Media bill. I’d like to be able to somehow get the cost down, especially as I’m long-term unemployed and on Universal Credit. However, I don’t want to drop to a lower broadband tier, as I need the highest/fastest available. If anything, I was wondering if I could get the very latest Hub. I currently have the Hub 4 but am repeatedly having problems with it which require regular resetting.
I very rarely use the Stream box, preferring instead to use my Apple TV 4K box to stream stuff. But, I know you don’t pay for Stream, only what you add to it.
I have tried to use the online chat feature in the My Virgin Media page to directly chat with someone. But, the button doesn’t seem to do anything. So, I need someone from Virgin to reply to me here, so I can sort everything out, please.