chrcoluk
Fibre optic
Joined 16 years ago
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Re: Consistent high ping and packet loss.
It si clear the VM staff on these forums wont get this fixed for you, I think you have two realistic options. Either complain to the executive team, bear in mind this doesnt mean it will get fixed, but it will be treated more seriously. Or leave, of course if you in contract, then a executive team complaint might offer a penalty free exit if they unable to fix the problem.Re: Project Mustang FTTP network upgrade Sheffield 6
In Leicester its dead, no activity here at all, the area was late for Openreach as well with half the city only having cityfibre for PON, so it wouldnt surprise me if VM give it low priority. I think it would be for VMs benefit though to release a schedule, we know dates can be missed, but thats still vastly superior to keeping everyone in the dark.Re: Virgin Media doorstop collection of old equipment, how to arrange it.
Yes I am, usually companies if they want something returning they have someone pick up at the door, I cant get to a yodel collections point, and now I am bein threatened with a £110 charge like its some kind of collection racket. Please arrange for someone to pick this up at my door please. The payment will be forcefully taken from me in early June.Virgin Media doorstop collection of old equipment, how to arrange it.
How do I arrange for this to be done? My termination email mentioned it might be possible but did not provide a contact number for the collections team. I am unable to get to a yodel drop off point. I feel it would be discrimination to charge me for the equipment when I have it ready to be picked up at the door. So please advise on how I can arrange the doorstep collection. Quote from the email. "As well as sending you our returns packaging, we also have a doorstep collection team out and about in some areas. They can help make your returns even easier. We're working with Contact Engine to arrange a collection from your home, so please keep an eye out for a text, email or call from them. This way you won't even have to leave your house to return our kit." Also the return packaging is like a puzzle, no idea what I am doing with it, so might just hand over the equipment in the original box it came in which I still have.Contract renewal email offer
So got an automated retentions offer in email, for some odd reason VM dont want to tell me the price in the email. I click the link in the email a, and I get a "this page does not exist error" The email also says if I login to my virgin media I can see my exclusive renewal offers. So I login to my virgin media, and there is no offers to be seen, just upgrade options. What is going on, where do these renewal offers appear on my virgin media? If I click on "Upgrade your package or check out our latest deals for you." it takes me to https://www.virginmedia.com/support/help/how-to/price-rise-get-in-touch which is a generic price rises page. I briefly see this for a split second befor ethe price rises page.Re: Is p2p throttled on gig1 in anyway?
IPFreely wrote: They don't throttle P2P as most folks think it, torrents, etc, however would be delighted to see heavy users of it leave their network and don't want your business so no idea how eager they'd be to fix things. Indeed, Personally I would be happy if I was running VM for these guys to leave, as I suspect someone who is bothered about getting every last % of throughput from torrents is likely heavily using it.Re: 2.2 gbps
IPFreely wrote: unisoft wrote: HFC will follow later, but wont be symmetric. Trials already done on this. Virgin already used the term "Volt speed upgrade on selected broadband tiers" and that was the first time I think I saw such wording used. Indeedy. First indication it's on the way will I imagine be enlarging of the existing ODFM block or another one being added. Then presumably switching off of a couple of 3.0 channels and enlarging of the OFDMA upstream block downwards. You know more than me I think, but for me I reckon that's about the limit of the HFC network. They aren't going to be wanting to upgrade bits of HFC to mid-split or high-split this close to XGSPON overbuild. If both are going to be XGS-PON is there a reason symmetric wont be applied to the non nextfibre areas?
