Virgin Media doorstop collection of old equipment, how to arrange it.
How do I arrange for this to be done?
My termination email mentioned it might be possible but did not provide a contact number for the collections team. I am unable to get to a yodel drop off point.
I feel it would be discrimination to charge me for the equipment when I have it ready to be picked up at the door. So please advise on how I can arrange the doorstep collection.
Quote from the email.
"As well as sending you our returns packaging, we also have a doorstep collection team out and about in some areas. They can help make your returns even easier. We're working with Contact Engine to arrange a collection from your home, so please keep an eye out for a text, email or call from them. This way you won't even have to leave your house to return our kit."
Also the return packaging is like a puzzle, no idea what I am doing with it, so might just hand over the equipment in the original box it came in which I still have.
