Return equipment label showing error at collection
Hello, I am trying to return equipment with the provided label from Virgin.
The Yodel/collect+ drop off is saying it is an "unsuccessful parcel", but the staff there do not know what to do. It scans fine to start but then raises the error after the next screen.
Can you please advise a way forward or how to get a new label/ pick up.
Thanks,
Hi Anvildon
You can use the online webform to request new packaging
/virgin-media-return-or-recycle-equipment/request-returns-pack
You can also use the following link to print out your own returns label and use your own packaging.
https://www.yodel.co.uk/returns/virgin
After clicking Create a new label. you will be prompted for your email address. Once you receive the email you will be able to print out a returns label which includes a barcode. You can then parcel up your equipment and drop it off at the nearest Collect + store. Enclose a covering note with your account number and details of the returned equipment including serial numbers.
Make sure you receive a tracking receipt and keep it safe.
You can also return the equipment via an O2 store https://stores.o2.co.uk/
