ContributionsMost RecentMost LikesSolutionsRe: Error code CS2214 I have 2 360 boxes, both had their own recordings, which is why I don't understand losing everything when I did the factory reset on one. Just to make matters even worse, I now have no broadband (hub flashing red) and error code CS2004 on the TV with a disconnection error flashing on the 360 box) Re: Error code CS2214 Hi Newapollo, I will reset the box again over the weekend, but I think the fact the box started displaying problems 2 months ago and a full reset was needed to fix it all points to a failing drive. Just a quick question, how come when I did the full reset it also wiped all recordings from my 360 box upstairs? Why would it do that? Re: Error code CS2214 Hi, just to resurrect this post from two months ago, I think the hard drive is failing. I am being continuously logged out of Netflix/Disney /Amazon Prime /Apple TV/ITVX, around 3 times a week and we keep losing station icons on thre channel guide, (this normally indicates the apps have been logged out). Is it possible to get a new 360 box through the forum? Re: Error code CS2214 Forget the above, fixed it by factory reset AND formatting the drive :-( thanks Virgin, stupid system has now lost a lot of loved series and movies, assume it's a cheap hard drive. Makes the 360 box pointless if a fix costs everything on the system. Error code CS2214 Hi, the 360 box in the front room will no longer pause or rewind live TV, I can no longer record anything or watch previously recorded programs, ('Error CS2214 - Failed to play recording. There's an issue playing this recording. Please try again'). The box says recording space is full, I deleted over half of the programs, but no space got cleared and after a restart, the deleted programs had returned. I have tried a factory reset, (but kept recordings), but it changed nothing and I have also restarted my router, although how this would affect watching a program on the hard drive I don't get. Is anyone else having this problem and how was it fixed please? Is the hard drive faulty? Thank you Ste Re: Wifi pod plug The phones are absolutely pointless especially when you are trying to explain what you need to someone in a call centre not based in the UK. I assumed that I was asking for something that would be easy to replace, obviously not. My contract is up in March anyway, so after 20 years am leaving Virgin, especially now when you can't get a basic part replaced. Re: Wifi pod plug Hello? Just wondering why none of the mods have looked at this post? Re: Wifi pod plug This one Re: Wifi pod plug Indeed I do, even if someone could let me know where to buy one would be helpful. Wifi pod plug (For the attention of a Mod) Hi, is there any chance I could have a new plug sent for my wifi pod? My dog has chewed through the cable. I have tried to get one online, but despite ordering the exact serial/model number the connection won't fit the pod as it is too fat, (waste of 15 quid). Thank you